Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Gorham

I.T Systems Integration Specialist
Jamesville

Summary

Accomplished Systems Integrator at SoundSideGroup, adept at optimizing IT infrastructure and enhancing business processes. Leveraged systems analysis and customer support skills to streamline integration, securing new business and boosting client satisfaction. Proven track record in project coordination and technical support, contributing to revenue growth and minimizing downtime.

Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Systems Integrator

SoundSideGroup
03.2024 - Current
  • Streamlined system integration processes by identifying bottlenecks and implementing efficient solutions.
  • Played a key role in securing new business opportunities by presenting technical capabilities during client meetings and proposal presentations.
  • Optimized resource allocation for projects by effectively tracking progress, adjusting schedules as needed, and reallocating resources when necessary.
  • Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
  • Served as point-of-contact for clients throughout project lifecycles, maintaining strong relationships built on trust and reliability.
  • Supported sales efforts by providing technical expertise during client consultations, contributing to revenue growth.

Retail Wireless Associate/IT Technician

US Cellular Wireless
06.2019 - 01.2024
  • Navigated complex computer systems for account management purposes while maintaining strict confidentiality of sensitive data.
  • Enhanced customer satisfaction by providing timely and efficient troubleshooting for wireless devices.
  • Fostered strong relationships with customers by providing personalized assistance in selecting the best wireless solutions for their needs.
  • Resolved customer inquiries regarding billing, account management, and technical issues in a professional manner.
  • Provided exceptional customer service through active listening and problem-solving techniques.
  • Implemented effective merchandising strategies to showcase featured products and boost sales potential.

Education

Associate of Science - Science

Northeast Regional School of Biotechnology And Agriscience
1215 Andrews St, Jamesville, NC 27846
05.2001 -

High School Diploma -

Northeast Regional School of Biotechnology And Agriscience
1215 Andrews St, Jamesville, NC 27846
05.2001 -

Skills

Systems analysis

Customer support

IT infrastructure

Business process analysis

Data migration

User training

Network troubleshooting

Software installation

Desktop troubleshooting

Hardware troubleshooting

Technical support

Project coordination

Certification

[MS-900] - [Timeframe]

Timeline

AZ-900 - In Progress

07-2025

Network + - In Progress

05-2025

[MS-900] - [Timeframe]

03-2025

Systems Integrator

SoundSideGroup
03.2024 - Current

Retail Wireless Associate/IT Technician

US Cellular Wireless
06.2019 - 01.2024

Associate of Science - Science

Northeast Regional School of Biotechnology And Agriscience
05.2001 -

High School Diploma -

Northeast Regional School of Biotechnology And Agriscience
05.2001 -
Joseph GorhamI.T Systems Integration Specialist