Joseph Galioto
Indian Trail
Summary
Looking to secure a challenging career where I can utilize my communication, work ethic, customer service, and attention to detail skills to benefit my employer and further my advancement.
Overview
30
30
years of professional experience
Work History
Warranty Manager
Stancil Services
Concord
09.2021 - Current
- Provided support to customer service representatives on warranty-related inquiries.
- Reviewed and analyzed warranty claims for accuracy and compliance with company standards.
- Coordinated communication between customers and service teams regarding warranty issues.
- Investigated customer complaints related to product quality or service provided under a manufacturer's warrantee policy.
- Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warrantee policy.
Area Manager / Operations Manager
IBP/H2H Blinds
Matthews
06.2017 - 09.2021
- Managed inventory, maintaining optimal stock levels and ensuring timely replenishment to support operations.
- Trained and mentored staff, improving customer service and operational efficiency through targeted coaching.
- Developed training programs focused on product knowledge and sales techniques.
- Supervised employees, fostering a productive work environment and meeting operational goals.
- Promoted positive customer service experiences by promptly resolving conflicts.
Area Manager
Blind Ambitions
Indian Trail
03.2014 - 06.2017
- Oversaw daily operations across multiple locations, ensuring efficient service delivery.
- Managed staff schedules and trained employees on company policies, fostering compliance and operational consistency.
- Implemented inventory control systems to maintain optimal stock levels and minimize waste.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints, improving customer satisfaction and loyalty.
- Supervised employees, ensuring optimal productivity.
Owner / Operator
Adventures in Blinds
Indian Trail
09.1996 - 03.2014
- Managed daily operations of blinds manufacturing and installation processes, ensuring quality and efficiency.
- Oversaw customer service, enhancing client satisfaction through timely responses and issue resolution.
- Trained staff on product knowledge and installation techniques for blinds.
- Developed marketing strategies that increased awareness and interest in new products and services.
- Built relationships with suppliers to negotiate pricing and secure materials efficiently.
Education
Associate of Arts - Business Administration
Erie Community College
Buffalo, NY05-1988
Skills
- Warranty administration
- Quality investigation
- Complaint handling
- Escalation handling
- Customer relationship management
- Customer communication
- Operations management
- Schedule management
- Staff training
- Performance evaluation
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Relationship building
Timeline
Warranty Manager
Stancil Services
09.2021 - Current
Area Manager / Operations Manager
IBP/H2H Blinds
06.2017 - 09.2021
Area Manager
Blind Ambitions
03.2014 - 06.2017
Owner / Operator
Adventures in Blinds
09.1996 - 03.2014
Associate of Arts - Business Administration
Erie Community College