Joseph Domino
Wilmington
Summary
Dynamic and results-driven professional with experience at Caliber car Wash along with Daddy Macs, excelling in fast-paced environments. Proven ability in effective communication and problem-solving, enhancing customer satisfaction. Skilled in sales and maintaining operational efficiency, consistently contributing to team success and improving service quality. Flexible and coachable, ready to adapt to new challenges.
Overview
3
3
years of professional experience
Work History
Pay Station Attendant
Caliber Car Wash
Hampstead Nc & Wilmington Nc
02.2024 - 02.2026
- I was required to provide exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintaining cleanliness and organization of station facilities
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Conducted regular inspections of equipment and reported maintenance needs to shift lead.
- Contributed to team success through effective communication and collaboration with co-workers.
- Ensured bottles, towels, vacuums and other utilities were refilled and cleaned ready to be used by customers
- Kept grounds well-maintained through cleaning, trash removal, and landscaping duties as required.
- Assisted management in monitoring employee performance, providing feedback for improvement where needed.
Food Runner
Daddy Macs
Surf City Nc
02.2023 - 12.2023
- Required to work at a fast but efficient pace as we would have 6-800 customers in 7-8 hours.
- Collaborated with servers to communicate order modifications and special requests effectively.
- Supported training of new food runners, fostering teamwork and consistent service quality.
- Monitored inventory levels, making sure to change everything out and that all food was edible
- Engaged with customers to address concerns and ensure a memorable dining experience.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
Education
High School Diploma -
Topsail High School
Hampstead, NC05-2025
Skills
- Working in fast pace environments as I worked at Calibers busiest site and Daddy Macs which was a top attraction in Surf city
- Making relationships and being able to speak to my peers is also one of my strong suites as I have always have been able to get along with all of my co workers younger or older
- Problem solving, Working at the car wash there was always something breaking or someone needing assistance which helped me think and how to handle situations securely but in a quick way
- Effective communication, I like to think I am a coachable individual and will always be open to any critiques or advice as needed as well as giving feedback when needed
- Flexible schedule, I am open to working 7 days a week if needed
- Cross-selling techniques were majorly preached at caliber as our main point was showing our customers what they would gain from our wash and how it is meant to benefit THEM
Timeline
Pay Station Attendant
Caliber Car Wash
02.2024 - 02.2026
Food Runner
Daddy Macs
02.2023 - 12.2023
High School Diploma -
Topsail High School