Joseph Crowl
Charlotte
Summary
Dynamic Customer Account Specialist II at Total Quality Logistics Inc. with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in project management and relationship building, I successfully implemented process improvements and resolved escalated issues, fostering strong client connections and generating new business opportunities.
Charlotte CAS of the year award, 2024
TQL Sales Support Elite Top 15 in company, 2024
Fluent in Spanish- Speaking, Writing
Overview
3
3
years of professional experience
Work History
Customer Account Specialist II
Total Quality Logistics Inc.
Charlotte
01.2023 - Current
- Trained new employees on account management processes and client relations best practices.
- Developed strategies to enhance customer satisfaction levels significantly.
- Identified and implemented process improvements to elevate customer experience.
- Assisted in swift resolution of escalated customer complaints.
- Collaborated with various departments on special projects to achieve shared goals.
- Coordinated with vendors to ensure timely product availability and delivery schedules.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
Logistics Account Executive
Total Quality Logistics Inc.
Charlotte
06.2022 - 01.2023
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Gathered data on competitors' pricing, products, and promotional activities.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Generated new business opportunities through cold calling campaigns.
- Developed key customer relationships to increase sales.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Education
BBA - Finance & Supply Chain
University of South Carolina
Columbia, SC05-2022
Skills
- Project management
- Customer relationship management
- Sales strategy
- Problem solving
- Communication skills
- Financial acumen
- Strong negotiation
- Organizational skills
- Project collaboration
- Relationship building
Affiliations
- Filter of Hope Mission Trip. Havanna, Cuba January 2020
- Tandana Foundation Mission Trip. Otavalo Ecuador, June 2015
- Operation Christmas Child, 2023, 2024
- Wounded Warrior Project. 2023- Present
Accomplishments
- Charlotte CAS of the year 2024
- TQL SSE Top 15 CAS II, 2024
- #2 Carrier for Sigma Foods, Inc. Customer Satisfaction award
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Account Specialist II
Total Quality Logistics Inc.
01.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
06.2022 - 01.2023
BBA - Finance & Supply Chain
University of South Carolina
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