Joseph Collier
Charlotte
Summary
Motivated and reliable Food & Beverage professional with experience at Carowinds since March 2024. Completed one year as an Associate before being promoted to Supervisor, where I continue to lead and support my team. Skilled in customer service, inventory management, and daily operations, with a strong focus on training staff and enhancing guest satisfaction. Known for being a hardworking, adaptable leader committed to maintaining a positive and efficient work environment.
Overview
2
2
years of professional experience
Work History
Food and Beverage Supervisor
Carowinds
Charlotte
03.2024 - Current
- Supervised daily operations of food and beverage outlets.
- Trained staff on food safety and customer service standards.
- Coordinated inventory management and stock replenishment schedules.
- Assisted in menu planning and special event catering arrangements.
- Ensured compliance with health regulations and safety protocols.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Collaborated with management to improve service efficiency and workflow.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Resolved customer complaints promptly in a professional manner.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
Education
Palisades High School
Charlotte, NCSkills
- Customer service
- Inventory management
- Training and development
- Team collaboration
- Time management
- Leadership skills
- Menu planning
Timeline
Food and Beverage Supervisor
Carowinds
03.2024 - Current
Palisades High School