Joseph Britt
Vass
Summary
Professional with a diverse background in customer service and hands-on maintenance, demonstrating strong problem-solving skills and attention to detail. Experience includes performing various repair and maintenance tasks, ensuring safety compliance, and maintaining tools and equipment. Proven ability to collaborate with teams and manage projects effectively, contributing to a positive work environment. Developed strong communication skills through interactions with clients and team members, facilitating successful outcomes in service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Handyman
Fixed right handyman
Southern Pines
02.2025 - Current
- Completed general groundskeeping duties such as mowing lawns or trimming hedges.
- Repaired gutters or downspouts that were clogged or leaking.
- Installed grab bars for increased safety in bathrooms.
- Assembled furniture according to instructions provided by customers.
- Troubleshot basic HVAC systems to determine cause of malfunctioning units.
- Cleaned and maintained tools, materials, supplies and other related items used for repairs.
- Performed minor plumbing repairs such as fixing leaky faucets or toilets.
- Replaced ceiling tiles, floor tiles or carpeting when needed.
- Replaced broken glass in windows or doors when necessary.
- Assisted with painting projects both inside and outside of buildings.
- Set up scaffolding for exterior painting jobs at various heights safely.
- Fixed broken light switches, outlets and electrical wiring issues.
- Assisted in the repair and maintenance of buildings, fixtures, furniture and equipment.
- Installed new doors, windows, locksets and hardware.
- Maintained a safe work environment by adhering to safety procedures and regulations.
- Repaired drywall, plaster walls, woodwork, cabinets and other structures.
- Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
- Used professional grade tools and equipment to perform wide range of handyman services.
Activity Director
Peak Resources LLC
Carthage
11.2023 - 02.2025
- Collaborated with other departments to coordinate interdisciplinary programming.
- Encouraged socialization among residents by organizing group games or outings.
- Supervised volunteers and provided guidance when necessary.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Lead weekly outings to local attractions such as parks and museums.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided education about healthy lifestyles through lectures and workshops.
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Created monthly activity calendars with a variety of recreational options.
- Maintained accurate records of participant attendance and progress notes.
- Provided one-on-one support to those who required additional assistance.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Monitored the progress of participants in order to assess program effectiveness.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Developed individualized plans for each resident based on their interests and abilities.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
Store Manager
Hibbett Sporting Goods
Southern Pines
02.2021 - 06.2023
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Maintained a schedule for all nine employees weekly
- In charge of all merchandising and displaying
- Regularly sent to other stores to get them back in order
- Maintain a certain sale goal monthly
- Pricing on all sales items and store sales
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Managed daily banking activities such as deposits and withdrawals.
Host
Outback Steakhouse
Southern Pines
02.2020 - 01.2021
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Balanced cash drawers at the end of each shift.
- Assisted servers in seating guests by escorting them to their tables.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
Education
Activity Director
Sandhills Community College
Pinehurst, NC03-2023
High School Diploma -
Union Pines High School
Carthage , NC06-2020
Skills
- Customer service
- Time management
- Problem solving
- Team collaboration
- Attention to detail
- Sales strategy
- Customer relationship management
- Inventory management
- Visual merchandising
- Market analysis
- Team leadership
- Employee training
- Conflict resolution
- Data analysis
- Promotional planning
- Effective communication
- Financial reporting
- Coaching techniques
- Social media savvy
- Continuous improvements
- Excellent communication skills
- Team oversight
Timeline
Assistant Handyman
Fixed right handyman
02.2025 - Current
Activity Director
Peak Resources LLC
11.2023 - 02.2025
Store Manager
Hibbett Sporting Goods
02.2021 - 06.2023
Host
Outback Steakhouse
02.2020 - 01.2021
Activity Director
Sandhills Community College
High School Diploma -
Union Pines High School