Joseph Alachoyan
Asheville
Summary
Dynamic professional with extensive experience at Trader Joe's, excelling in customer service and staff training. Proven track record in enhancing team performance and resolving conflicts, while maintaining high-quality service. Skilled in cash handling and data entry, I fostered a culture of growth and engagement among a diverse crew of 170 employees.
Overview
18
18
years of professional experience
Work History
Mate
Trader Joe's
02.2007 - 03.2025
- Evaluated crew performance regularly by setting clear objectives, providing constructive feedback, and identifying areas for professional growth.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Responsible for writing the shift schedule for a crew of 170 employees for several years.
- Responsible for cash handling at both POS and for the entire store on a regular basis.
- Responsible for ordering to maintain inventory utilizing multiple types of software.
Education
Bachelor of Science - Sociology
University of Massachusetts, Amherst
Amherst, MA12-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint resolution
- Product knowledge
- Staff training
- De-escalation techniques
Timeline
Mate
Trader Joe's
02.2007 - 03.2025
Bachelor of Science - Sociology
University of Massachusetts, Amherst
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