Joselyne Santos
Statesville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Observed higher as a dynamic individual and valued with great directed creativity.
Overview
5
5
years of professional experience
Work History
Sales Associate
McDonald's Restaurant
12.2024 - 05.2025
- Greeting customers, taking orders accurately, and providing information about menu items, promotions, and special deals.
- Processing payments, handling cash transactions, and operating the point-of-sale (POS) system.
- Collaborating with other crew members and managers to achieve sales goals and ensure efficient operations.
- Maintaining a clean and organized work area, including dining areas, service stations, and kitchen spaces.
- Assisting with stocking shelves, replenishing supplies, and potentially contributing to inventory management.
Assistant Bar Manager
Aura Lounge
05.2020 - 07.2024
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Sales Associate
Bealls Outlet
02.2024 - 06.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Warehouse Worker
Walmart Distribution
08.2023 - 12.2023
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
Statesville High School
StatesvilleNo Degree - Business Class
Mitchell Community College
Statesville, NC02-2020
Skills
- Customer service
- Problem-solving skills
- Time management
- POS system operation
- Strategic planning
- Trained new employees
- Teamwork and collaboration
- Adaptability
- Bilingual
- Basic graphic design
Timeline
Sales Associate
McDonald's Restaurant
12.2024 - 05.2025
Sales Associate
Bealls Outlet
02.2024 - 06.2024
Warehouse Worker
Walmart Distribution
08.2023 - 12.2023
Assistant Bar Manager
Aura Lounge
05.2020 - 07.2024
Statesville High School
No Degree - Business Class
Mitchell Community College
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