Joselyn Jackson Bennett
CHARLOTTE
Summary
Customer-focused professional with strong active listening skills and quick learning aptitude. Excels in fast-paced environments, delivering high-quality results and fostering positive relationships. Recognized for maintaining a positive outlook and a strong work ethic, contributing to team success through effective multitasking and adaptability.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2025 - Current
- Supervised front desk staff, providing training and support to enhance service delivery.
- Greeted and checked in guests while managing reservations and handling inquiries.
- Managed 30+ customer calls daily, ensuring prompt responses to inquiries and enhancing guest satisfaction.
- Assisted with billing and maintained front desk area, facilitating efficient check-in and check-out processes.
- Displayed strong communication skills and friendly demeanor while handling administrative tasks, contributing to positive guest experiences.
NASM Certified Fitness Coach
Crunch Fitness
01.2026 - 03.2026
- Educated clients on proper exercise techniques, minimizing injury risk and optimizing workout effectiveness.
- Conducted one-on-one training sessions, enhancing clients' understanding of exercise techniques and adherence to safety protocols.
- Modified workout plans to align with clients' fitness levels and medical considerations, promoting individualized progress.
- Educated clients on nutrition and wellness strategies to enhance overall health outcomes.
- Provided ongoing support and motivation, building strong relationships with clients for retention.
Fulfillment Expert
Target
07.2024 - 03.2025
- Consistently achieved 100% of daily and weekly fulfillment targets, processing up to 500+ orders per shift with zero errors.
- Reduced order processing time by 20% while maintaining high accuracy and safety standards.
- Picked, prepped, packed, and shipped customer orders as Fulfillment Specialist at Target to ensure timely delivery.
- Managed inventory and maintained quality control while delivering customer service and keeping work area clean and organized.
- Demonstrated attention to detail and effective communication skills while collaborating with team in fast-paced environment.
Crew Member
Dunkin' Donuts
01.2024 - 08.2024
- Served an average of 100+ customers per shift while maintaining high customer satisfaction scores.
- Prepared food and drinks, packaged and assembled orders, and served guests to ensure timely service.
- Operated espresso machines and food preparation equipment, delivering consistent quality in product output.
- Maintain clean and safe workstations by cleaning equipment and guest areas, stocking necessary items, and adhering to speed of service standards.
- Engaged with guests, managers, and coworkers to foster a culture of exceptional guest experiences.
- Trained and onboarded 3 new team members, improving shift efficiency by 20%.
Team Associate
Walmart
03.2023 - 08.2023
- Coordinated guest services initiatives to boost customer satisfaction and uphold hospitality standards.
- Oversaw cashier operations during low staffing periods to ensure timely service.
- Streamlined aisle organization by unloading inventory trucks and restocking returned items to enhance shopping experience.
- Reduced product shrinkage by 15% through careful handling, rotation, and monitoring of expiration dates.
Education
High School Diploma -
Myers Park High School
Charlotte, NCCoursework in - Kinesiology
North Carolina A & T State University
Greensboro, NC 08.2023 - 05.2024
Skills
CUSTOMER SERVICE & LEADERSHIP SKILLS
* Guest relations & customer service
* Team supervision & staff training
* Front desk operations
* Conflict resolution
* Multitasking in fast-paced environments
* Verbal & written communication
* Problem-solving
* Time management
TECHNICAL & OPERATIONS SKILLS
* Point-of-sale (POS) systems
* Microsoft Word & Excel
* Inventory management
* Cash handling
* Order fulfillment & packaging
* Safe food handling
* Administrative support
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Received a job promotion within 6 months of hire date due to outstanding performance.
- Supervised team of 5+ staff members.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover by 100%.
Certification
- CPR/AED, [NATIONAL HEALTH & SAFETY ASSOCIATION] - 20 Hours
- FIRST AID, [AMERICAN HEART ASSOCIATION] - 3 MONTHS
- Personal Training, [NASM] - 30 days
Timeline
NASM Certified Fitness Coach
Crunch Fitness
01.2026 - 03.2026
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2025 - Current
Fulfillment Expert
Target
07.2024 - 03.2025
Crew Member
Dunkin' Donuts
01.2024 - 08.2024
Coursework in - Kinesiology
North Carolina A & T State University
08.2023 - 05.2024
Team Associate
Walmart
03.2023 - 08.2023
High School Diploma -
Myers Park High School