JOSELYN BELL
Charlotte,NC
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Leaf Group LTD
08.2010 - 07.2023
- Stepped into role to support Senior Vice President for IT department and 19 direct reports
- Negotiated vendor purchasing quotes and contracts, purchased company software and hardware, and reduced expenses for technology products
- Ensured more than 100 quarterly orders were completed on time and communicated with vendors to resolve discrepancies
- Documented weekly meetings with departmental managers and recorded notes
- Performed clerical work including submitting expense reports for SVP and 10 direct reports and maintaining equipment and software records
- Coordinated and planned multi-party conference calls, internal and off-site meetings, quarterly events, travel accommodations, calendars, creating itineraries, and preparing agendas
- Established inventory tracking system by completing tasks such as moving servers to Gmail, providing functioning calendars, and documenting expenses for organized daily operational workflow
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Registration Clerk
OC Welch Ford
05.2008 - 07.2010
- Tasked with achieving daily objectives of processing customer vehicle titles according to individual state guidelines
- Completed administrative office duties including filing, scanning, and verifying incoming and outgoing documents, entering data into multiple systems, and maintaining inventory on office supplies
- Achieved reporting standards and benchmarks by preparing and turning in tax and title documentation
- Demonstrated strong communications by managing incoming calls to book appointments and establishing relationships with DMVs and sellers
- Recognized by leadership for adaptability and ability to learn quickly which resulted in obtaining promotion
- Contacted Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Communicated with customers to resolve common title issues.
Education
High School Diploma -
Battery Creek HIgh School
Beaufort, SC06.1998
Skills
- Office Support
- Adaptability
- Scheduling
- Attention to Detail
- Organizational Management
- Operational Excellence
- Event Planning
- Multitasking and prioritization
- Follow-up skills
- Workload management
- Travel arrangements
- Task prioritization
- Inventory management
- Meeting coordination
- Administrative duties
Training
- Executive Assistant Certification, Coastal Carolina College
- Certified Veterinary Assistant
Timeline
Executive Assistant
Leaf Group LTD
08.2010 - 07.2023
Registration Clerk
OC Welch Ford
05.2008 - 07.2010
High School Diploma -
Battery Creek HIgh School
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