Rebecca Najera
Henderson
Summary
Detail-oriented professional with over 8 years in administrative support, excelling in bilingual communication and conflict resolution. Proven track record of enhancing customer satisfaction by effectively managing inquiries and streamlining departmental communication.
Overview
8
8
years of professional experience
Work History
Service Agent II (Remote)
Carnival Cruiseline Corporation
henderson
01.2023 - Current
- Managed guest inquiries and resolved issues promptly to enhance satisfaction.
- Managed challenging interactions with dissatisfied customers to ensure resolution and maintain satisfaction.
- Responded to customer complaints in a timely manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Coordinated communication between departments to enhance service delivery.
- Analyzed guest feedback and provided insights for ongoing improvement initiatives.
- Provided accurate information regarding product specifications and pricing.
- Processed payments, returns, and exchanges according to company policies.
- Managed customer accounts by updating information accurately into the system.
- Collaborated with team members to meet daily goals set by management.
- Cultivated relationships with company employees and clients to elevate service delivery.
- Ensured compliance with safety regulations in the workplace.
PATIENT ACCOUNT REPRESENTATIVE II (REMOTE)
Medassist
Durham
01.2018 - 09.2021
- Answered calls and assisted patients with financial or medical inquiries.
- Contacted patients by telephone to determine eligibility for state, county, and Federal assistance programs.
- Assist individuals in filling out applications or questionnaires.
- Identified, compiled, abstracted, and coded patient data using standard classification systems.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Review data obtained from interview for completeness and accuracy.
- Ensured confidentiality of account information by adhering to privacy policies and protocols.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Demonstrated self-motivation by completing tasks independently without management oversight.
- Firstsource, Durham, NC
Education
Associate - in Science (A.S.)
WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NC03-2021
Skills
- Customer service
- Complaint handling
- Conflict resolution
- Data entry accuracy
- Reporting and documentation
- Digital tool proficiency
- PC proficiency
- Bilingual - Spanish and English
- Written communication
- Attention to detail
- Goal-oriented mindset
- Independent work
References
References available upon request
Timeline
Service Agent II (Remote)
Carnival Cruiseline Corporation
01.2023 - Current
PATIENT ACCOUNT REPRESENTATIVE II (REMOTE)
Medassist
01.2018 - 09.2021
Associate - in Science (A.S.)
WAKE TECHNICAL COMMUNITY COLLEGE