Jose Ramos
Leland,NC
Summary
Dynamic Branch Manager with extensive experience at PNC Bank, excelling in operations management and customer service. Proven track record of enhancing customer satisfaction and driving revenue growth through strategic relationship building and team development. Implementing communication with eco partners to drive results. Skilled in coaching and mentoring, fostering high-performing teams to achieve ambitious goals.
Overview
13
13
years of professional experience
Work History
Branch Manager III
PNC Bank
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Branch Manager II
PNC Bank
05.2018 - 11.2023
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Examined customer loan applications for loan approvals and denials.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
Senior Banker
PNC Bank
09.2014 - 11.2023
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
Teller
PNC Bank
04.2012 - 09.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Strong team-builder
- Training and development
- Business development expertise
- Goals and performance
- Revenue generation
Accomplishments
- Eight time recipient of the " All Stars Award " for exemplary performance.
- Repeatedly identified and developed leaders throughout the region through mentoring and coaching.
- Achieved "PEAK" mentoring program.
- Consistently exceeded sales and leadership goals.
- Continuous 5 star ratings on CXI throughout tenure with PNC Bank.
Timeline
Branch Manager III
PNC Bank
11.2023 - Current
Branch Manager II
PNC Bank
05.2018 - 11.2023
Senior Banker
PNC Bank
09.2014 - 11.2023
Teller
PNC Bank
04.2012 - 09.2014
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