Jose Perez
Raleigh
Summary
Dynamic General Manager with over 2.5 years of leadership experience in high-volume restaurant operations. Proven track record of reducing variances, improving ticket times, and fostering a strong team culture. Skilled in payroll, inventory, and staff development, with a focus on driving profitability and exceptional guest experiences.
Overview
13
13
years of professional experience
Work History
General Manager
bartaco North Hills
03.2023 - Current
- Reduced bar variances to under 1%, optimizing inventory control and minimizing losses
- Improved bar ticket times from 15 minutes to 5 minutes, enhancing guest satisfaction and speed of service
- Managed payroll, store recaps, food cost budgeting, and supply requests, ensuring efficient operations
- Led new hire paperwork, training, and quarterly compliance checklists (sign permits, pest control)
- Managed budget implementations, employee evaluations, and contract details.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Fostered a strong culture behind the bar, driving team morale and contributing to increased profitability
Assistant General Manager
bartaco North Hills
03.2023 - 03.2025
- Oversaw scheduling for front and back of house, ensuring optimal labor management
- Conducted wine inventory, staff messaging, and new hire setup, creating smooth onboarding processes
- Managed daily operations, supporting both the kitchen and the front of house team
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Shift Leader / Manager
Balvanera NYC
01.2015 - 01.2022
- Customized guest experiences, resolved issues, and promoted brand loyalty
- Hired and trained staff, reducing workflow inconsistencies and enhancing team performance
- Supervised daily operations to ensure efficient service and high-quality customer experience.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Tracked receipts, employee hours, and inventory movements.
Hospitality Team Member
Bartaco Brooklyn
01.2013 - 01.2015
- Supported service flow, maintained stock, and promoted daily specials to meet sales targets
- Delivered exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on operational procedures and customer engagement techniques.
Education
High School Diploma -
Long Island City High School
Long Island City, NYSkills
- Fluent in English & Spanish
- Operations management
- Team player
- Leadership and team building
- Problem resolution
- Staff management
- Inventory control
- Staff supervision
- P&L management
- Schedule management
- Client relations
- Labor cost controls
- Strong leadership, team building, and guest service focus
- WSFT Level 2 Certified
- Purchasing
- Staffing
- Recruitment
- Project planning
- Cost analysis and savings
Languages
Spanish
Native or Bilingual
Timeline
General Manager
bartaco North Hills
03.2023 - Current
Assistant General Manager
bartaco North Hills
03.2023 - 03.2025
Shift Leader / Manager
Balvanera NYC
01.2015 - 01.2022
Hospitality Team Member
Bartaco Brooklyn
01.2013 - 01.2015
High School Diploma -
Long Island City High School