Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Calunga

Charlotte

Summary

Dynamic leasing agent with a goal-oriented mindset, skilled in contract negotiation and property management at Harbor Group Management Company. Achieved increased signed leases through exceptional customer service and strategic planning. Proven ability to train and mentor staff while ensuring compliance with fair housing policies, enhancing tenant satisfaction and operational efficiency.

Strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Well-qualified and focused on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.

Overview

8
8
years of professional experience

Work History

Leasing Agent

Harbor Group Management Company
11.2024 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.

Delivery Driver Supervisor

FedEx Ground
03.2023 - 09.2024
  • Monitored driver performance, providing constructive feedback for continuous improvement.
  • Improved delivery efficiency by optimizing routes and schedules for drivers.
  • Collaborated with sales representatives to ensure delivery priorities aligned with client expectations.
  • Increased departmental efficiency by implementing new technology tools related to tracking shipments and managing routes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions.
  • Trained new delivery drivers on company policies, safety protocols, and customer service standards.
  • Ensured compliance with all local, state, and federal regulations related to transportation and deliveries.
  • Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.

Airport Passenger Service Agent

COPA AIRLINES
07.2017 - 01.2023
  • Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
  • Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
  • Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
  • Collaborated closely with team members to achieve excellence in overall airport operations.
  • Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
  • Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
  • Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
  • Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options or hotel accommodations when necessary.

Education

Christian Academy School
Miami, FL
07-2007

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Move-in coordination
  • Background checks
  • Contract negotiation
  • Lease preparation
  • Strategic planning
  • Property management
  • Property maintenance
  • Fair housing policies
  • Training and mentoring
  • Strong negotiation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Leasing Agent

Harbor Group Management Company
11.2024 - Current

Delivery Driver Supervisor

FedEx Ground
03.2023 - 09.2024

Airport Passenger Service Agent

COPA AIRLINES
07.2017 - 01.2023

Christian Academy School

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Jose Calunga