Jorge Escalera
Mooresville
Summary
Strategic and detail-oriented IT professional with hands-on experience in Microsoft Defender, Azure Sentinel, incident response, and Cybersecurity investigations. Skilled in network administration, endpoint security, and cloud technologies. Strong organizational and analytical skills. Excellent communication and problem-solving abilities. Self-starter with a proactive and motivated approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Lane Construction
Charlotte, NC
08.2021 - Current
- Managed Microsoft Endpoint and Azure Entra ID.
- Monitored and triaged 50+ daily security alerts across SIEM platforms, reducing mean time to detect (MTTD) by 25% through custom correlation rules and automated enrichment scripts.
- Monitored alerts and incidents using Azure Sentinel and Microsoft Defender XDR.
- Configured and installed network equipment (Routers, Switches, Access Points).
- Perform monthly Phishing email campaigns.
- Led infrastructure and Cybersecurity projects.
Operations Engineer
See The Matrix
Concord, NC
07.2020 - 07.2021
- Provided IT support for Microsoft services and disaster recovery solutions.
- Managed servers remotely and monitored systems using VMware and Citrix.
- Configured SonicWall VPN tunnels and Barracuda spam filters.
Azure Support Engineer
Microsoft
Charlotte, NC
09.2019 - 07.2020
- Supported Azure customers with Log Analytics, Automation, and Monitoring.
- Deployed VMs using PowerShell and Kusto Query Language for performance data.
- Managed incident response and collaborated across Azure teams.
Production Services Senior Technologist
Bank of America
Charlotte, NC
02.2019 - 09.2019
- Monitored applications and handled production incidents.
- Utilized SQL, ETL, and Tableau for reporting and data analysis.
- Coordinated disaster recovery activities and validated recovery procedures.
IT Analyst
Rentokil-Steritech
Charlotte, NC
08.2016 - 02.2019
- Provided Level 2 support for database applications and escalated tickets.
- Managed Active Directory, Citrix environments, and VMware Airwatch.
- Supported VPN, Google apps, and MS Office troubleshooting.
Education
Master’s Degree - Information Cybersecurity
University of Phoenix
01-2026
Bachelor’s - Information Technology
University of Phoenix
01-2023
Associate’s - Information Technology
University of Phoenix
01-2019
Skills
- Cloud & Infrastructure
- Azure Microsoft Defender Sentinel Microsoft Intune Entra ID Active Directory
- Frameworks & Methodologies
- MITRE ATT&CK NIST CSF / 800-53
Certification
- A+ Certification – Present
- Microsoft SC-900 – Security, Compliance & Identity Fundamentals (2025-10)
- CCNA – Cisco Certified Network Associate (2024-06 – 2027-06)
Languages
English – Fluent
Spanish – Fluent
Core Competencies
- Incident Response & Security Monitoring
- Microsoft Defender XDR
- Azure Sentinel , Azure Entra ID, Microsoft Intunes
- Cisco Meraki Network Configuration & Troubleshooting
- SIEM Tools & Vulnerability Scanning
- Use of PowerShell & Python Scripting for various task and projects.
Timeline
IT Support Specialist
Lane Construction
08.2021 - Current
Operations Engineer
See The Matrix
07.2020 - 07.2021
Azure Support Engineer
Microsoft
09.2019 - 07.2020
Production Services Senior Technologist
Bank of America
02.2019 - 09.2019
IT Analyst
Rentokil-Steritech
08.2016 - 02.2019
Bachelor’s - Information Technology
University of Phoenix
Associate’s - Information Technology
University of Phoenix
Master’s Degree - Information Cybersecurity
University of Phoenix