Jorge Arellano Palma
Apex
Summary
Proactive professional with a background in customer service and team collaboration. Skilled in resolving inquiries and training new team members on best practices. Aiming to leverage strengths in inventory management and effective communication to drive customer satisfaction.
Overview
7
7
years of professional experience
Work History
Associate
Harris Teeter
Apex
11.2024 - Current
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of store displays and shelves.
- Collaborated with team members to restock merchandise promptly.
- Trained new associates on store policies and customer service techniques.
- Handled inventory management by tracking stock levels
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Ensured compliance with company safety regulations at all times while on the job.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients and vendors.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
crew member
McDonald's
apex
03.2022 - 03.2023
- Provided excellent customer service in fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Followed food safety guidelines to ensure product quality and safety.
- Restocked supplies and managed inventory levels in workstations.
- Engaged with customers to ensure satisfaction and resolve concerns promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
Landscaper
palmas yard work
Apex
01.2019 - 08.2022
- Maintained landscaping tools and equipment for optimal performance.
- Executed planting, pruning, and mulching tasks for various projects.
- Designed landscape layouts to enhance aesthetic appeal of properties.
- Collaborated with team members to complete large-scale yard work efficiently.
- Implemented sustainable practices in lawn care and maintenance operations.
- Assisted in training new staff on landscaping techniques and safety protocols.
- Communicated with clients to understand specific landscaping requirements.
- Performed regular inspections of landscaped areas to ensure quality standards.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cleaned up debris after completing jobsite tasks.
- Operated landscaping equipment to maintain grounds and remove trees.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Transported plants, turf and other materials to designated areas for installation.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Answered customer questions regarding care and general knowledge of landscape.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
Education
High School Diploma -
Mary E Phillips
Raleigh, NC06-2023
Skills
- Customer service
- Inventory management
- Product knowledge
- Merchandising
- Safety compliance
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Training and mentoring
- Detailed organization
- Adaptability to change
- Effective communication
- Conflict resolution
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
Timeline
Associate
Harris Teeter
11.2024 - Current
crew member
McDonald's
03.2022 - 03.2023
Landscaper
palmas yard work
01.2019 - 08.2022
High School Diploma -
Mary E Phillips