JORDYN LINDBERG
Huntersville
Summary
Performance-driven Technical Specialist enthusiastic about improving Apple standards and optimizing resources. Eager to leverage 2 and 1/2 years of field experience in a new position with room for advancement.
Overview
6
6
years of professional experience
Work History
Technical Specialist
Apple
03.2022 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth
- My role involved providing exceptional customer support, where I successfully resolved a wide range of complex technical issues for Apple iOS hardware and software
- This was achieved through effective communication skills and a deep understanding of the technical landscape
- Completed troubleshooting and diagnostics on company resources
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions
- Communicated with teams in-store, corporate support teams, cellular carriers, and customers to organize workflows and help facilitate the customer journey from initial customer contact to finalizing a resolution.
Seasonal Specialist
Apple
10.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work
- Developed strong client relationships through consistent communication and attentive service
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Hostess/Togo
Link & Pin
11.2020 - 04.2021
Hostess/Server/Togo/Expeditor/Trainer
Brinker International Inc
04.2018 - 07.2020
Education
Bachelor of Arts - International Studies
Univeristy of North Carolina At Charlotte
Charlotte, NC12.2024
Associate of Science -
South Piedmont Community College
Monroe, NC06.2021
High school diploma -
Marvin Ridge High School
Marvin, NC01.2018
Skills
- Time management
- Manages ambiguity
- Excellent Communication skills
- iPhone Hardware and iOS Certified
- Serving Experience
- Action Oriented
Languages
English
Swedish
Timeline
Technical Specialist
Apple
03.2022 - Current
Seasonal Specialist
Apple
10.2021 - 03.2022
Hostess/Togo
Link & Pin
11.2020 - 04.2021
Hostess/Server/Togo/Expeditor/Trainer
Brinker International Inc
04.2018 - 07.2020
Bachelor of Arts - International Studies
Univeristy of North Carolina At Charlotte
Associate of Science -
South Piedmont Community College
High school diploma -
Marvin Ridge High School
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple