JORDYN LINDBERG
Huntersville
Summary
Performance-driven Technical Specialist enthusiastic about improving Apple standards and optimizing resources. Eager to leverage 2 and 1/2 years of field experience in a new position with room for advancement.
Overview
6
6
years of professional experience
Work History
Technical Specialist
Apple
03.2022 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth
- My role involved providing exceptional customer support, where I successfully resolved a wide range of complex technical issues for Apple iOS hardware and software
- This was achieved through effective communication skills and a deep understanding of the technical landscape
- Completed troubleshooting and diagnostics on company resources
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions
- Communicated with teams in-store, corporate support teams, cellular carriers, and customers to organize workflows and help facilitate the customer journey from initial customer contact to finalizing a resolution.
Seasonal Specialist
Apple
10.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work
- Developed strong client relationships through consistent communication and attentive service
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Hostess/Togo
Link & Pin
11.2020 - 04.2021
Hostess/Server/Togo/Expeditor/Trainer
Brinker International Inc
04.2018 - 07.2020
Education
Bachelor of Arts - International Studies
Univeristy of North Carolina At Charlotte
Charlotte, NC12.2024
Associate of Science -
South Piedmont Community College
Monroe, NC06.2021
High school diploma -
Marvin Ridge High School
Marvin, NC01.2018
Skills
- Time management
- Manages ambiguity
- Excellent Communication skills
- iPhone Hardware and iOS Certified
- Serving Experience
- Action Oriented
Languages
English
Swedish
Timeline
Technical Specialist
Apple
03.2022 - Current
Seasonal Specialist
Apple
10.2021 - 03.2022
Hostess/Togo
Link & Pin
11.2020 - 04.2021
Hostess/Server/Togo/Expeditor/Trainer
Brinker International Inc
04.2018 - 07.2020
Bachelor of Arts - International Studies
Univeristy of North Carolina At Charlotte
Associate of Science -
South Piedmont Community College
High school diploma -
Marvin Ridge High School
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