Jordyn Hengst
Charlotte,NC
Summary
Customer-facing operations and partner success professional with 8+ years of experience managing partner and client relationships, leading onboarding, improving account performance, and supporting retention across digital marketing and service environments. Skilled in building strong external relationships while balancing operational execution, issue resolution, performance analysis, and financial follow-through. Known for improving partner profitability, accelerating onboarding through hands-on troubleshooting, and serving as a trusted point of contact for partners, buyers, customers, and leadership.
Overview
9
9
years of professional experience
Work History
Affiliate Manager
LeadVision
Charlotte, NC
02.2023 - Current
- Manage a portfolio of approximately 10 affiliate partners and 10+ direct buyers, serving as the primary point of contact for onboarding, performance reviews, issue resolution, and ongoing relationship management.
- Build and maintain partner relationships by monitoring performance, identifying issues, making strategic recommendations, and balancing partner needs with business goals.
- Increased affiliate profit by 30% after taking over affiliate management and bidding strategy through performance analysis, optimization, and more effective partner management.
- Improved direct buyer performance by reducing marketing costs by 12% and increasing appointment set rates by 10% through strategic adjustments, performance monitoring, and optimization of buyer and affiliate activity.
- Lead onboarding for new partners and buyers, troubleshooting integration, lead delivery, and CRM mapping issues to reduce delays and improve the onboarding experience.
- Own monthly reconciliation and payment-related follow-up for affiliate and buyer accounts, improving reporting accuracy and reducing reconciliation time by 1 day.
- Work directly with leadership and external partners to align on performance expectations, resolve account issues, and support revenue and retention goals.
- Help extend buyer retention, typically keeping buyers active for an additional ~2 months through account management, troubleshooting, and performance optimization.
Customer Service Representative
Leadvision
Charlotte, NC
05.2021 - 02.2023
- Managed customer onboarding, account setup, and day-to-day support while serving as a key point of contact for customer questions, concerns, and escalations.
- Supported retention and account growth by reactivating paused customers, expanding existing accounts, and maintaining strong customer relationships.
- Coordinated with internal teams to resolve customer issues and improve the overall customer experience.
Property Manager/APM/Leasing Consultant
MAA
Charlotte, NC
02.2017 - 05.2021
- Built and maintained resident and prospect relationships across multiple communities, supporting retention, renewals, leasing activity, and overall resident satisfaction.
- Progressed through multiple roles of increasing responsibility, ultimately managing an 85-unit luxury property while supporting operations for a 298-unit community.
- Helped maintain approximately 96% occupancy and 90%+ collections through strong resident communication, service coordination, lease administration, and collections follow-up.
- Managed resident concerns, maintenance coordination, renewals, and community events to improve resident experience and retention.
- Supported outreach and marketing efforts to drive prospect traffic and maintain occupancy goals.
Education
Bachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA05.2016
Skills
- Data-driven decision making
- Business relationship management
- Project management
- Affiliate recruitment
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Detail-oriented
- Account management
- Performance analysis
Timeline
Affiliate Manager
LeadVision
02.2023 - Current
Customer Service Representative
Leadvision
05.2021 - 02.2023
Property Manager/APM/Leasing Consultant
MAA
02.2017 - 05.2021
Bachelor of Science - Psychology
University of Pittsburgh