Jordin Thomas
Pikeville
Summary
Dedicated Social Work professional with over 10 years of experience supporting individuals with mental health, developmental, and physical disabilities. Proven expertise in case management, person-centered planning, crisis intervention, and coordination of community services. Strong advocate for client rights with a collaborative, compassionate, and outcomes-driven approach to care.
Overview
11
11
years of professional experience
Work History
Care Manager
Triangle Comprehensive Health Services
Goldsboro, NC
09.2025 - Current
- Assisted in developing and implementing care plans for diverse patient populations.
- Coordinated communication between healthcare providers to ensure comprehensive patient support.
- Monitored patient progress and adjusted care strategies based on individual needs.
- Conducted assessments to identify barriers to health and improve service delivery.
- Educated patients and families about treatment options, fostering informed decision-making.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with interdisciplinary teams to enhance patient outcomes and satisfaction.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
Qualified Professional
A Caring Heart Case Management
Smithfield, NC
02.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Implemented therapeutic interventions to enhance client skills in real-life situations.
- Monitored client progress and adjusted strategies based on observed outcomes and feedback.
- Promoted a safe environment for clients by conducting thorough home assessments and addressing any identified safety concerns.
- Advocated for clients'' needs and rights by participating in case conferences, court hearings, and community meetings as needed.
- Maintained accurate documentation of client interactions, progress reports, and case notes according to regulatory requirements.
- Encouraged a strengths-based approach to treatment through focusing on each client''s unique abilities and fostering personal growth.
Coordinator of Community Services
Optimal Case Management
Hagerstown, MD
10.2022 - 11.2024
- Coordinated care plans with multidisciplinary teams to ensure patient needs were met efficiently.
- Managed scheduling and follow-ups for patients, improving appointment adherence rates.
- Developed resource materials for patients, enhancing understanding of available services.
- Monitored patient progress and adjusted care strategies based on feedback and outcomes.
- Implemented workflow improvements that increased overall team efficiency in case management processes.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
Case Manager
Dove Pointe Inc
Salisbury, MD
12.2021 - 10.2022
- Coordinated care plans for clients, ensuring alignment with individual needs and goals.
- Facilitated communication between clients and service providers to enhance support services.
- Assessed client eligibility for programs, streamlining intake processes and improving access.
- Developed resource guides to assist clients in navigating available community services effectively.
- Supervised team of case managers, ensuring compliance with regulatory standards and organizational policies.
- Developed training programs to enhance staff skills and improve client service delivery.
- Conducted performance evaluations, identifying areas for professional development and improvement.
Healthcare Technician
Caswell Developmental Center
Kinston, NC
10.2018 - 09.2021
- Assisted healthcare professionals with patient monitoring and basic care procedures.
- Maintained cleanliness and organization of medical equipment and workspaces.
- Administered routine tests and collected samples for laboratory analysis.
- Documented patient information accurately in electronic health record systems.
- Collaborated with multidisciplinary teams to enhance patient care outcomes.
- Implemented quality control measures to ensure compliance with healthcare regulations.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information with discretion and professionalism.
Customer Service Representative
Conduent Call Center
Raleigh, NC
01.2018 - 09.2018
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels and prompt responses.
- Managed customer complaints effectively, implementing solutions to enhance service quality and retention.
- Trained new team members on company policies, procedures, and customer service best practices.
- Analyzed customer feedback to identify trends, contributing to improvements in service delivery processes.
Sales Associate
Burlington Stores, Inc.
Cary, NC
08.2017 - 01.2018
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Executed sales strategies to achieve monthly targets and boost store performance.
- Trained new staff on product knowledge and customer service best practices.
- Analyzed sales trends to identify opportunities for inventory management improvements.
Social Work Intern
Litchford Nursing and Rehabilitation Center
Raleigh, NC
08.2015 - 05.2016
- Assisted clients in navigating community resources and services.
- Conducted needs assessments to identify client-specific challenges and goals.
- Documented case notes and maintained accurate client records in compliance with regulations.
- Facilitated support groups to promote peer engagement and emotional well-being.
- Implemented intervention strategies to address behavioral health concerns effectively.
- Mentored new interns, enhancing their understanding of social work practices and client interactions.
Education
Master of Science - Health Administration
South University Savannah
GA03-2026
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Workflow coordination
- Policy adherence
- Care quality assessments
- Discharge planning
Timeline
Care Manager
Triangle Comprehensive Health Services
09.2025 - Current
Qualified Professional
A Caring Heart Case Management
02.2025 - 09.2025
Coordinator of Community Services
Optimal Case Management
10.2022 - 11.2024
Case Manager
Dove Pointe Inc
12.2021 - 10.2022
Healthcare Technician
Caswell Developmental Center
10.2018 - 09.2021
Customer Service Representative
Conduent Call Center
01.2018 - 09.2018
Sales Associate
Burlington Stores, Inc.
08.2017 - 01.2018
Social Work Intern
Litchford Nursing and Rehabilitation Center
08.2015 - 05.2016
Master of Science - Health Administration
South University Savannah