Jordan White
Morganton
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Gerber Collision & Glass
01.2024 - Current
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Collaborated with insurances and abiding by policy of each individual insurance to have consistent pay and clear communication
- Identified opportunities for process improvement in order to enhance overall customer satisfaction
- Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
- Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions
- Documented detailed case notes during each interaction with customers, ensuring accurate tracking of issue resolution progress
- Creating files and organizing
LEAD COOK
MYRAS
01.2023 - 01.2024
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Assistant Teacher
Giggles N Grins
04.2018 - 01.2024
- Take classes EDU 119 to properly educate about children care plan
- CPR certification
- Learn protocol for safety of health before during and after eat and play time
- Watch up to 9 children at a time
- Multi task
- Customer service
- Lift up to or more than 50 lbs
Operator 2
Leviton Manufacturing Co. Inc.
02.2022 - 03.2023
- Fix all minor problems with line to keep running
- Make sure you have all materials needed to keep line running
- Lift up to 50 lbs
- Learn different pallets
- Memorize different packaging
- Memorize different ways to pack out what we are running
- Multi task
Personal Trainer
Planet Fitness
01.2021 - 12.2022
- Customer service
- Create work out plan for client
- Motivate clients
- Teach 8 classes a day
- Keep store clean
- Make sure people are wearing proper tanning glasses
- Sale pf merch
- Inform everyone about what pf has to offer
Server
Kin 2 kin
01.2015 - 01.2021
- Prep work
- Memorize menu
- Up sale items on the menu
- Turn over tables quickly
- Proper way to clean for health and sanitation
- Take to go orders
- Provided an environment that brings the customers back
Server
Treat
01.2016 - 01.2017
- Prep work
- Memorize menu
- Up sale items on the menu
- Turn over tables quickly
- Proper way to clean for health and sanitation
- Take to go orders
- Provided an environment that brings the customers back
Crew Member
Bojangles'
01.2013 - 01.2016
- Customer service
- Take modules
- Make sure prep is done
- Work drive thru and front line
- Memorize menu
- Learn the proper way to clean for health an sanitation
- Be attentive
- Up sale service
Education
High school diploma -
01.2013
Skills
- Customer service
- Customer relations
- Documentation
- Payment processing
- Data entry
- Scheduling
- Paperwork processing
- Filing
- Service upselling
- Spreadsheets
- Key holder experience
- Order processing
Certification
- Tanning
- CPR/AED
Timeline
CSR - Customer Service Representative
Gerber Collision & Glass
01.2024 - Current
LEAD COOK
MYRAS
01.2023 - 01.2024
Operator 2
Leviton Manufacturing Co. Inc.
02.2022 - 03.2023
Personal Trainer
Planet Fitness
01.2021 - 12.2022
Assistant Teacher
Giggles N Grins
04.2018 - 01.2024
Server
Treat
01.2016 - 01.2017
Server
Kin 2 kin
01.2015 - 01.2021
Crew Member
Bojangles'
01.2013 - 01.2016
- Tanning
- CPR/AED
High school diploma -
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