Jordan Salone
Charlotte,NC
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Constant Contact
04.2023 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
Sales Consultant
Constant Contact
09.2021 - 03.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Sales Consultant
Verizon Wireless
12.2020 - 09.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
Some College (No Degree) - Public Relations
Seton Hall University
South Orange, NJSkills
- Information Updates
- Solution Development
- Creative Solutions
- Customer Relations
- Documentation skills
- Training and mentoring
Timeline
Retention Specialist
Constant Contact
04.2023 - Current
Sales Consultant
Constant Contact
09.2021 - 03.2023
Sales Consultant
Verizon Wireless
12.2020 - 09.2021
Some College (No Degree) - Public Relations
Seton Hall University
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