Jordan Payne
Harrisburg
Summary
Results-driven sales and customer service professional with a strong track record in exceeding sales goals and delivering tailored solutions in fast-paced environments. Expertise in establishing strong client relationships through effective communication and problem resolution, ensuring high customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Retail Sales Specialist
Spectrum
Charlotte
06.2024 - Current
- Deliver exceptional customer service by assisting customers with mobile, internet, and cable solutions in a fast-paced retail environment.
- Supported sales goals by identifying customer needs and recommending suitable products and services.
- Established strong customer relationships through effective communication and tailored service recommendations.
- Resolve customer billing, technical, and service concerns while maintaining a professional and positive experience.
- Collaborated with team members to streamline store operations and enhance customer satisfaction.
Delivery Driver
Jimmy John’s
Concord
06.2023 - 06.2024
- Delivered sandwiches to customers within designated delivery area, ensuring safety, courtesy, and timeliness.
- Checked products for accuracy against quality standards, maintaining high customer satisfaction.
- Took orders over the phone and at register while ensuring a clean and organized environment.
- Handle payments, make change, and reconcile cash with management at the end of shifts.
Education
Bachelor of Arts - Graphic Design
Lenoir- Rhyne University
Hickory, NC05-2024
Skills
- Sales and customer service
- Product knowledge
- Point of sale operation
- Customer relationship management
- Client relationship management
- Upselling and cross-selling
- Inventory management
- Retail operations
- Problem solving
- Effective communication
- Team collaboration
- Time management
Timeline
Retail Sales Specialist
Spectrum
06.2024 - Current
Delivery Driver
Jimmy John’s
06.2023 - 06.2024
Bachelor of Arts - Graphic Design
Lenoir- Rhyne University