Jordan Nelbach
Concord,NC
Summary
Professional Auto Detailer 10+years experience dedicated to providing elevated customer service to generate loyal clientele. Dependable with over 4 years of professional experience in detailing exotic cars. Knowledge cleaning vehicle exterior including; clay bar, scratch/paint correction, polishes, waxes etc. Knowledge cleaning interior; seat stains, headliner stains, carpet, leather repairs/protectants, tornador, brushes and Proficient in applying paints, dyes, polishes, conditioners, waxes and masking materials to vehicles to preserve, protect and restore color or condition. Knowledgeable and dedicated customer service professional with extensive experience in Auto Detail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Im Currently enrolled to Victory Lane Aviation flight school to be a pilot, its always been a dream of mine to fly and takes a lot of dedication and hard work to achieve this goal. You have to be self motivated and make the decision every day that your going to apply your self harder than the previous time. Flying is all about freedom, dedication, discipline, patience, and the ability to problem solve in the most extreme conditions. Having the skills necessary to apply this to not only my career but any job I apply myself to help further my goals of being a pilot!
Overview
14
14
years of professional experience
Work History
Delivery Driver
GrubHub
07.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Wire Cutter
AZ Wire & Cable
10.2021 - 05.2022
- Enhanced wire cutting efficiency by implementing new cutting techniques and tools.
- Optimized wire cutting processes for improved production rates and reduced waste.
- Reduced downtime with regular maintenance of wire cutting machines and equipment.
- Collaborated with team members to streamline workflows, resulting in increased productivity.
- Maintained strict adherence to safety protocols, ensuring a safe work environment for all employees.
- Trained new hires on proper wire cutting procedures and equipment usage, enhancing overall team performance.
- Managed inventory of wires and related materials, ensuring timely replenishment and minimal stockouts.
- Conducted regular inspections of wire cutting equipment, identifying areas for improvement or repairing machinery
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Roofing Salesperson
D.E.C Restorations
10.2020 - 12.2020
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Generated new business through targeted marketing efforts, resulting in an increased client base.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Trained and mentored new sales representatives.
Barback
Pins Mechanical
12.2019 - 03.2020
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
Barback/Bartender
TopGolf
05.2018 - 03.2019
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Professional Car Detailer
Buff Masters LLC
02.2014 - 01.2016
- Started out as a regular car washer, light detail of out side and inside of car.
- moved up to detail and sent to our car dealership location( Hyundai, Subaru, Volvo)
- Was trained as a showroom floor detailer, with extensive interior detailing and exterior.
- Detailed alot of exotic cars (Bentley, Lamborghini, Ferrari, Dodge vipers)
- care and maintenance of all the materials
- friendly costumer service
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained high-quality standards for detailing services, resulting in repeat customers and positive feedback.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
- Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
- Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Applied wax and sealants to exterior of vehicles and equipment.
Sub-Contractor for Justin Saboley
Lanier Material Sales/Construction
06.2011 - 03.2014
- Completed tear-down of existing structures and prepared for new construction.
- Prepared and cleaned construction sites by removing debris.
- Loaded and unloaded building materials used for construction.
- Inspected problem roofs to determine the best repair procedures.
- Installed high quality roofing systems in the safest and most cost effective manner.
- Re-built an old shack to look like old Victorian shack, with recycled materiel's from a previous construction site.
Car Wash Detailer
Autobell
05.2011 - 04.2013
- made sure each car was washed properly, with light interior detailing.
- friendly customer service, with plenty of request vehicles.
- maintenance care of the car wash bay area, checking chemicals stock.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized work environment for efficient service delivery.
- Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Kept inventory of supplies well-stocked and readily available for use, minimizing downtime between jobs.
- Washed cars and trucks daily for auto dealership.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Polished windows and mirrors of vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
Education
No Degree -
Central Piedmont Community College
Associate of Science - Flight School
Victory Lane Aviation
9200-B Aviation Blvd NW, Concord, NC 28027High School Diploma -
Parkwood High School
06.2011
Skills
- Attention to Detail
- Perfect hand eye coordination
- knowledge of construction and carpentry work
- Great working attitude
- Costumer Service friendly
- Vehicle Maintenance
- Showroom Maintenance
- Chemical handling knowledge
- Exterior detailing expertise
- Management
- Headlight restoration
- Sales Techniques
- Organizational Skills
- Team Collaboration
- Flight navigation
- Route optimization
- Problem solving
- Safety compliance
- Airspace navigation
- Weight and balance calculations
- Takeoff and landing techniques
- Instrument flight rules
- Checklist adherence
- Aerodynamics
- Pre-flight inspections
- Problem-solving
- Critical thinking
- Analytical thinking
- Aircraft piloting
Accomplishments
- Passed Aviation and Aeronautics tests and started training to be a pilot. I acquired 4 hours towards my pilots license through a branch of the U.S Air Force; Civil Air Patrol
- Can build anything just by looking at it
- Built Homes for Habitat for Humanity
- Promotions to management
- Currently a student pilot
Timeline
Delivery Driver
GrubHub
07.2022 - Current
Wire Cutter
AZ Wire & Cable
10.2021 - 05.2022
Roofing Salesperson
D.E.C Restorations
10.2020 - 12.2020
Barback
Pins Mechanical
12.2019 - 03.2020
Barback/Bartender
TopGolf
05.2018 - 03.2019
Professional Car Detailer
Buff Masters LLC
02.2014 - 01.2016
Sub-Contractor for Justin Saboley
Lanier Material Sales/Construction
06.2011 - 03.2014
Car Wash Detailer
Autobell
05.2011 - 04.2013
High School Diploma -
Parkwood High School
No Degree -
Central Piedmont Community College
Associate of Science - Flight School
Victory Lane Aviation
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