Jordan McDonald
Charlotte
Summary
Recent graduate with a Bachelor's degree in Mathematics for Business and proven leadership in customer service. Strong analytical skills and attention to detail support effective problem-solving in fast-paced environments. Seeking entry-level opportunities in accounting, banking, or administrative support to leverage organizational abilities and drive efficiency.
Overview
4
4
years of professional experience
Work History
Team Leader
Chick-fil-A
Charlotte
06.2021 - Current
- Resolved customer disputes to maintain high levels of customer satisfaction.
- Promoted from team member to team leader within four months due to exceptional performance.
- Developed positive working relationships to achieve business goals effectively.
- Implemented upselling techniques, resulting in increased store sales.
- Managed store operations during daily shift transitions.
- Identified customer needs promptly to enhance service quality.
- Fostered a culture of continuous improvement, driving innovation and efficiency.
- Led team in exceeding quarterly sales targets, demonstrating strong leadership capabilities.
Education
Bachelor of Arts - Mathematics For Business
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Advanced skills and experience in Excel, Word, and PowerPoint
- Written and verbal communication
- Team leadership
- Data analysis
- Customer service
- Sales strategies
Timeline
Team Leader
Chick-fil-A
06.2021 - Current
Bachelor of Arts - Mathematics For Business
University of North Carolina At Charlotte
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