Jordan Fowler
Thomasville
Summary
Results-focused professional with exceptional conflict resolution and customer service expertise. Proven track record in managing workflows and providing technical support, resulting in increased customer loyalty and effective resolution of complex issues. Dedicated to delivering impactful solutions that exceed expectations while fostering organizational growth through strong organizational skills and teamwork.
Overview
7
7
years of professional experience
Work History
Community Solutions Representative
Charter Spectrum
Greensboro
02.2025 - Current
- Resolved customer complaints efficiently with excellent service.
- Provided accurate information regarding products and services while addressing customer questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided top quality control and eliminated downtime to maximize revenue.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced customer loyalty by offering individualized attention and help.
- Prevented key account losses by researching discrepancies and correcting problems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Responded to customer inquiries on various channels including calls, chats and email.
Licensing and Titling Specialist
RUD Fleet Corporation
High Point
09.2023 - 10.2024
- Utilized multiple platforms to manage workflows and maintain documentation.
- Processed title applications and various vehicle registration documents within required timelines.
- Ensured completion of registration process by assigned deadlines through effective communication with DMVs.
- Coordinated with state and county agents to provide specific vehicle documents.
- Evaluated and addressed required documents following denial.
- Coordinated the handling of all packets for state, county, and end users from receipt to dispatch.
- Provided notarization services as needed.
- Ensured timely response to emails and messages from both customers and colleagues.
- Handled high volume of incoming calls with precision.
Positive Airway Pressure Adherence Specialist
Adapt Health
Winston-Salem
06.2021 - 09.2023
- Maintained and submitted audit paperwork to Medicare and payers.
- Collaborated with customers to guarantee scheduled arrival of their PAP equipment.
- Instructed customers on utilizing and maintaining PAP equipment.
- Scheduled and managed driver routes ensuring efficient delivery of hospice medical supplies.
- Worked closely with other teams to ensure cost-effective deliveries.
- Utilize understanding of insurance protocols for the coverage and timely usage of Hospice medical apparatus.
- Ensured accuracy in responses to audit findings.
Server/Wait Staff Member
Olive Garden
Burlington
09.2018 - 12.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
High School Diploma -
Southern Alamance HS
Graham07-2016
Skills
- Customer service
- Conflict resolution
- Technical support
- Workflow management
- Document processing
- Communication skills
- Paylocity
- Medical Scheduling
Timeline
Community Solutions Representative
Charter Spectrum
02.2025 - Current
Licensing and Titling Specialist
RUD Fleet Corporation
09.2023 - 10.2024
Positive Airway Pressure Adherence Specialist
Adapt Health
06.2021 - 09.2023
Server/Wait Staff Member
Olive Garden
09.2018 - 12.2022
High School Diploma -
Southern Alamance HS
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