Jordan Failey
Charlotte
Summary
Reliable and efficient professional with strong communication and customer service skills. Knowledgeable about wide range of electrical systems and electrical components. Takes pride in completing projects on-time and within budget while complying with safety standards and applicable regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Electrician
Fountain Electric
06.2024 - Current
- Installed and troubleshooted electrical equipment mainly in residential spaces as well as commerical spaces.
- Build relationship with customer and provide quality work to meet customer satisfaction.
- Used programs such as Service Trade, Procore, and Blue Beam.
- Up sale equipment such as surge protectors and smoke detectors.
- Wired garages and homes for renovations and install devices.
- Minimized downtime for businesses by quickly responding to emergency service calls and completing repairs efficiently.
- Enhanced customer satisfaction by efficiently diagnosing and repairing electrical issues in residential and commercial properties.
- Worked with older and new homes with various different ages of electrical systems.
- Installed and replaced overhead and underground services, panels, sub panels.
- Installed outdoor lighting circuits for homes and small commerical spaces.
- Install and troubleshooted fire alarm systems in residential and commerical spaces.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Assisted customers in selecting appropriate fixtures or devices for their specific needs based on functionality and aesthetic preferences.
- Followed state and local building regulations based on National Electrical Code.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Increased client loyalty by providing exceptional customer service, addressing concerns, and answering questions promptly.
- Maintain clean appearance for uniform, company vehicle, and personal hygiene.
- Respond to emergency calls as well as weekend service calls.
Service Electrician
Watson Electrical Construction Company
05.2023 - 06.2024
- Worked in Residential, Commerical. and Industrial atmosphere servicing electrical systems.
- Established trust with clients through clear communication regarding the scope of work, timelines, and costs associated with each project.
- Worked with motors, variable frequency devices, switch disconnects, start stop switches, and control panels.
- Installed time clocks and thermostats for large commerical heaters.
- Install and maintain fire alarms systems in commerical spaces.
- Install grounding and bonding systems for pools in commercial apartments.
- Reduced service call times by effectively troubleshooting and resolving electrical problems on the first visit.
- Enhanced customer satisfaction by efficiently diagnosing and repairing electrical issues in residential and commercial properties.
- Promoted a positive company image by maintaining a professional appearance and demeanor while interacting with clients, contractors, and coworkers.
- Examined electrical units for loose connections and broken insulation using testing equipment such as multimeters and meters.
- Facilitated shutdown on high voltage electrical systems and installed power monitors for future electrical systems.
- Exceeded customer expectations by consistently completing projects ahead of schedule without compromising on quality or safety standards.
- Studied building schematics to determine location of wiring and equipment.
Lead Electrician
Watson Electrical Construction Company
09.2020 - 05.2023
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Worked with various types of cableways, conduits, busways and other electrical raceways.
- Used testing instruments such as ohmmeters, meggers and multimeters.
- Installed and wired electrical transformers, service panels, switchgears, disconnects and circuit breakers.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for layouts.
- Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Managed small groups of teams 3-4 electricians and helpers.
- Identified areas of potential state safety code violations and implemented revisions.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
- Inspected electrical systems with lead foreman and local inspector to identify hazards and code violations.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Planned underground and installed PVC and ENT for electrical systems
- Planned and installed data and fire alarm systems in commerical buildings and communicated with sub contractors.
- Stored and maintained power tools and equipment for each job.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment and handling of materials.
- Optimized scheduling procedures to minimize delays due to unforeseen obstacles or changes in project scope.
- Installed 120/208 volt systems and 240/480 volt systems.
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating and air conditioning systems.
- Performed accurate calculations for wire sizing, conduit fill, voltage drop, load balancing, grounding and bonding systems, and other relevant factors involved in commercial projects.
- Collaborated with construction teams to ensure timely completion of electrical installations in new apartments.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
Petroleum Supply Specialist
United States Army
06.2017 - 11.2020
- Operated equipment such as forklifts, pallet jacks and cherry pickers to support the department and prevent operational downtime.
- Manage reception, storage and shipping of fuel resulting in passing grade of the company's annual inspection.
- Used forklifts, heavy expanded mobility tactical trucks and tanker equipment to unload, move and load raw materials and parts.
- Observed production operations, identified safety hazards and addressed problems to maintain safety for all personnel.
- Completed thorough measurements and sorted out defective parts.
- Documented fuel and water information in daily logs to uphold company standards and meet regulatory recordkeeping requirements.
- Tracked inspection results and submitted reports outlining data and highlighting deviations.
- Oversaw the inspection of equipment such as vehicles and distribution equipment , performed basic repairs and conducted scheduled audit and maintenance actions resulting in a 15% decrease in unscheduled repairs.
- Trained new team members the safety standard procedures for handling petroleum through proper protective equipment, inspecting of hazmat equipment, and ensured overall appropriate emergency precautions to prevent harm
- Supervised reception, storage and shipping of fuel.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Assembled refueling systems and equipment and performed quality assurance.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Logged all transactions in real time to keep tracking system updated.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Conducted inventory audits with 98% accuracy following unit procedures.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Education
Washburn University of Technology
NCCER Electrical Apprenticeship
Charlotte NCDiploma -
Goose Creek High School
Goose Creek, SC2017
Skills
- Electrical Testing
- Training Personnel
- Organizational Skills
- Field Installation Expertise
- Residential, Commerical, Industrial
- Microsoft Windows
- Team Leadership
- NEC Code Understanding
- Safety Awareness
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved fuel issues which led to mission effectiveness for my section and other sections in my workforce.
Certification
Department of Transportation Hazardous Material (Certified January 9, 2018)
First Aid and CPR (Certified June 18, 2019)
Hazmat Familiarization and Safety in Transportation (Certified May 7, 2019)
Hazardous Materials Drivers Training (Certified November 9, 2018)
European Agreement concerning the International Carriage of Dangerous Goods by Road Certification (Certified September 11, 2018)
Secret Security Clearance (Certified June 26, 2017)
OSHA 10 (Certified June 2020)
Timeline
Service Electrician
Fountain Electric
06.2024 - Current
Service Electrician
Watson Electrical Construction Company
05.2023 - 06.2024
Lead Electrician
Watson Electrical Construction Company
09.2020 - 05.2023
Petroleum Supply Specialist
United States Army
06.2017 - 11.2020
Washburn University of Technology
NCCER Electrical Apprenticeship
Diploma -
Goose Creek High School
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