Jordan Dorsey
Charlotte
Summary
Dynamic and results-driven professional with extensive experience at customer services , excelling in customer service and team collaboration. Proven ability to enhance operational efficiency and improve guest satisfaction through effective problem-solving and multitasking. Skilled in training staff and maintaining high standards of cleanliness and safety in fast-paced environments.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in servicing role.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald’s Restaurant
01.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in food preparation, following recipes and portion control guidelines diligently.
- Learned menu items thoroughly, offering recommendations to enhance guest satisfaction.
- Adapted quickly to changing demands in a fast-paced environment, improving service speed.
Shift Leader
Dunkin' Donuts
11.2024 - 01.2025
- Supervised team members during shifts, ensuring adherence to operational standards and safety protocols.
- Assisted in training new staff on equipment usage and service expectations, enhancing team performance.
- Monitored inventory levels and notified management of supply shortages, contributing to efficient stock management.
- Maintained cleanliness and organization of work areas, promoting a safe environment for employees and customers.
- Communicated effectively with team members to resolve customer inquiries and improve service delivery.
- Implemented daily shift checklists to streamline operations and enhance workflow efficiency among staff.
Crew Trainer
Taco Bell Restaurant
02.2023 - 10.2023
- Assisted in training new crew members on operational procedures and safety protocols.
- Collaborated with team to ensure adherence to quality standards and customer service excellence.
- Demonstrated efficient use of equipment and tools during daily operations.
- Participated in team meetings to discuss workflow improvements and operational challenges.
- Engaged in continuous learning about company policies and industry best practices.
Education
High School Diploma -
Central Georgia Technical College
Macon, GASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Customer engagement
Timeline
Crew Member
McDonald’s Restaurant
01.2025 - Current
Shift Leader
Dunkin' Donuts
11.2024 - 01.2025
Crew Trainer
Taco Bell Restaurant
02.2023 - 10.2023
High School Diploma -
Central Georgia Technical College
Similar Profiles
Tina Van SprielTina Van Spriel
McDonald’s in Walmart Coordinator at McDonald’s RestaurantMcDonald’s in Walmart Coordinator at McDonald’s Restaurant
Mary TravisMary Travis
Crew Member at McDonald’s RestaurantCrew Member at McDonald’s Restaurant
Ashlee SallowsAshlee Sallows
Crew Member at McDonald’s RestaurantCrew Member at McDonald’s Restaurant
Da'Laycia FrazierDa'Laycia Frazier
Telecommunicator at Cityblock HealthTelecommunicator at Cityblock Health
Maggie SchmidtMaggie Schmidt
Bartender/Server Assistant at Castaways Bar and GrillBartender/Server Assistant at Castaways Bar and Grill