Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Dixon

Greensboro

Summary

Dynamic customer service professional with a proven track record at Airbnb, excelling in conflict resolution and relationship building. Skilled in data entry and Microsoft Excel, I effectively managed high-stress situations, enhancing customer loyalty and satisfaction. Committed to fostering positive interactions and delivering exceptional service in fast-paced environments.

Professional referee with solid expertise in officiating sports events, ensuring fair play, and upholding game regulations. Demonstrates strong focus on team collaboration and adaptability to changing game dynamics. Adept at conflict resolution, decision-making under pressure, and maintaining composure. Known for reliability and consistency in delivering accurate and unbiased judgments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Airbnb
09.2024 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Basketball Manager

Oak Ridge Military Academy
11.2022 - 06.2025
  • Enhanced team performance by developing and implementing effective training programs and practice schedules.
  • Ensured athlete safety by implementing injury prevention measures during practice sessions and promptly addressing any health concerns that arose during the season.
  • Collaborated with coaching staff to evaluate potential recruits through scouting reports, video analysis, and in-person assessments.
  • Streamlined team operations by coordinating logistics for travel, accommodations, and scheduling of games and practices.
  • Fostered a positive team culture with open communication, constructive feedback, and strong leadership skills.
  • Contributed to overall athletic department success through active participation in staff meetings, committees, and community engagement efforts.
  • Guided student-athletes through successful transition periods between high school to college level competition while prioritizing academic success.

Referee

Oak Ridge
08.2021 - 07.2024
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games
  • Stayed physically fit to keep up with pace of games.
  • Enforced rules and regulations during games to facilitate safe and fair play.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
  • Monitored players to identify any rule violations and issue appropriate penalties.
  • Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
  • Maintained professional relationships with coaches, players, and spectators to uphold a positive environment.
  • Listened to player feedback and communicated with team captains to accurately resolve disputes.
  • Increased understanding and consistent application of game rules, participating in continuous education courses.
  • Controlled game flow to maintain safe and fair environment.
  • Enhanced spectator experience by ensuring games ran smoothly and within allotted timeframes.

Cashier

Papa John's Pizza
09.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Homeschooling
Greensboro
02-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing

Certification

  • CPR Certified
  • referee certified
  • aau gold membership

Timeline

Customer Service Representative

Airbnb
09.2024 - 07.2025

Basketball Manager

Oak Ridge Military Academy
11.2022 - 06.2025

Referee

Oak Ridge
08.2021 - 07.2024

Cashier

Papa John's Pizza
09.2019 - 06.2020

High School Diploma -

Homeschooling

Similar Profiles

CREATE PROFILE
Jordan Dixon