Jordan Dale
Raleigh
Summary
Dynamic retail professional with extensive experience in management and customer relations. Proven track record in enhancing sales through effective inventory control and staff supervision. Skilled in cash handling and fostering a welcoming environment, driving guest satisfaction and operational excellence. Committed to achieving results in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Store Manager
Adam and Eve
Durham
01.2024 - Current
- Maintained a safe, welcoming environment for guests to share personal interests and experiences.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Executed customer-driven sales strategies to enhance revenue and guest satisfaction.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Receptionist/Waitress
Capital Cabaret
Morrisville
07.2020 - 10.2023
- Tasked with checking IDs, customer relations, sales, cash handling, and answering phones.
- While employed with Capital Cabaret I had to keep an extreme attention to detail as I was in charge of upwards of ten thousand ($10,000) dollars in a night in cash.
- While waitressing I was tasked with customer relations and making sure guests got their food and drinks in a timely manner while also maintaining great customer service and conversation.
Assistant manager
Lindt Chocolate Company
Raleigh
09.2019 - 03.2020
- Helping customers pick out delicious gifts for every occasion whether they were looking for something for an anniversary or a graduation there’s a flavor for everything.
- As an assistant manager it was my job to make sure dates were checked promptly every week to make sure guests got the freshest chocolates possible, task and time management skills, along with gift wrapping and retail sales experience in a fast paced, team based environment.
Key Holder/ Assistant Manager
The Walking Company
Raleigh
05.2018 - 03.2020
- One on one customer driven sales, professional and pleasant service providing information about current products and products to come.
- As a fit specialist I assisted in fitting guests and helping them customize their fits.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Partnered with store leadership team to learn and understand management processes and reports.
Sales Associate, 1st cashier
TJ Maxx
Raleigh
08.2016 - 12.2017
- Ringing up customers with speed and accuracy, selling rewards and credit card programs, answering phones and transferring to correct departments for price checks and inventory inquiries, all the while providing friendly service.
Education
Diploma -
Jesse O. Sanderson High School
06.2017
Skills
- Retail Management
- Store Management
- Cashiering
- Front Desk
- Cash Handling
- Cash Register
- Retail sales
- Stocking
- Supervising Experience
- Merchandising
- Assistant management experience
- Retail inventory management
- Staff performance improvement
- Customer relations
- Opening and closing procedures
- Inventory control
- Staff supervision
- Security system monitoring
- Documentation and reporting
- Sales expertise
- Store merchandising
- Staff management
- Bank and safe deposits
- Store opening and closing
- Multitasking and organization
- Supply ordering
- Employee scheduling
- Recruiting and hiring
- Cash management
References
- Donna Sherrod, (423)607-1321, Manager Adam and Eve
- Aylin Finney, (919)395-4623, Manager from The Walking Company
- Jake Browning, (919)591-5891, Manager from Capital Cabaret
Desired Rates
$15-17, $18-22
Accomplishments
- Presented an award certificate of excellence as the top sales associate in both overall sales and for average ticket sales for the year 2024 under Sactacular Holdings LLC
Personal Information
Timeline
Store Manager
Adam and Eve
01.2024 - Current
Receptionist/Waitress
Capital Cabaret
07.2020 - 10.2023
Assistant manager
Lindt Chocolate Company
09.2019 - 03.2020
Key Holder/ Assistant Manager
The Walking Company
05.2018 - 03.2020
Sales Associate, 1st cashier
TJ Maxx
08.2016 - 12.2017
Diploma -
Jesse O. Sanderson High School
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