Jordan Clark
Shelby
Summary
Dedicated server with proven skills in customer service, effective communication, and problem resolution. Committed to delivering exceptional dining experiences and fostering team collaboration in fast-paced environments. Energetic professional with a strong background in customer service and retail sales. Skilled in point-of-sale operations and maintaining cleanliness standards, ensuring customer satisfaction. Eager to leverage adaptability and attention to detail to enhance service quality. Detail-oriented individual experienced in high-volume customer service roles. Known for effective communication and problem resolution, contributing to positive guest interactions. Ready to apply expertise in fast-paced environments to elevate customer experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Concord
01.2023 - 05.2023
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to fulfill orders efficiently during peak hours.
- Addressed customer inquiries and resolved issues promptly and courteously.
- Followed health and safety guidelines to ensure a safe dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
Customer service Specilaist
Chedders Scratch Kitchen
Gastonia
02.2022 - 08.2022
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and guidance to enhance customer experience.
- Handled customer feedback to improve service quality and satisfaction.
- Trained new staff on customer service protocols and best practices.
- Demonstrated strong communication skills in all customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales Associate
Bed Bath and Beyond
Gastonia
04.2021 - 06.2021
- Assisted customers in selecting home goods and kitchenware products.
- Maintained organized merchandise displays to enhance product visibility.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to achieve store goals and maintain standards.
- Stocked shelves and replenished inventory as needed throughout the day.
- Ensured cleanliness and organization of sales floor areas consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Dollar General
Shelby
09.2019 - 04.2020
- Assisted customers in selecting home goods and kitchenware products.
- Maintained organized merchandise displays to enhance product visibility.
- Processed transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved concerns promptly.
- Stocked shelves and replenished inventory as needed throughout the day.
- Participated in store promotions and events to enhance customer engagement.
- Ensured cleanliness and organization of sales floor areas consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
Retail Sales Associate Cashier
KFC Restaurant
Shelby
09.2019 - 04.2020
- Assisted customers with menu selections and answered questions about food items.
- Processed cash, credit, and debit transactions at the point of sale.
- Maintained cleanliness and organization of the dining area and service counters.
- Collaborated with team members to ensure a smooth workflow during peak hours.
- Trained new employees on cash register operations and customer service practices.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Provided friendly service to enhance customer satisfaction and promote repeat visits.
- Helped other team members as needed during peak business times.
- Organized merchandise in the store for easy access by customers.
- Answered phone calls promptly with a professional demeanor.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
Education
High School Diploma -
Shelby High School
NC06-2020
Skills
- Customer service
- Point-of-sale operation
- Health and safety compliance
- Customer relationship management
- Problem resolution
- Time management
- Effective communication
- Attention to detail
- Adaptability in fast-paced environments
- Training new staff
- Memory retention
- Item promotion
- POS operation
- Table setting
- Menu memorization
- Dining area maintenance
- Quality control
- Cash handling
- Food safety practices
- Point of sale (POS) system operations
- Professional appearance
- Food safety
- Safe food handling
- Team member support
- Point-of-sale system
- Positive guest interactions
- Strong work ethic
- Suggestive selling
- Cleanliness standards
Timeline
Server
Texas Roadhouse
01.2023 - 05.2023
Customer service Specilaist
Chedders Scratch Kitchen
02.2022 - 08.2022
Sales Associate
Bed Bath and Beyond
04.2021 - 06.2021
Sales Associate
Dollar General
09.2019 - 04.2020
Retail Sales Associate Cashier
KFC Restaurant
09.2019 - 04.2020
High School Diploma -
Shelby High School