Kyle Gibson
Apex
Summary
Experienced and knowledgeable individual versed in administrative support and information technology. Offering 8 years of experience managing company reputation with clients. Highly efficient and accurate with strategy implementation, communication skills, and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Raleigh Capitol Ear, Nose, & Throat
01.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Administrative Support Specialist
N.C. State College Of Veterinary Medicine
04.2019 - 01.2021
- Execute billing tasks and record information in hospital databases.
- Provide administrative services, making copies and handling incoming and outgoing mail and faxes.
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Continually seeking methods for improving daily operations, and data entry for increased efficiency.
- Facilitate large sum transactions.
- Work with development team to report errors and bugs on newly established hospital software.
Client Services Coordinator
Banfield Pet Hospital
08.2015 - 04.2019
- Directed training of new team members.
- Scheduled procedures for average of 60 patients per day.
- Developed and implemented scheduling policies.
Education
Accomplishments
Skills
- Training and Development
- Data entry expertise
- Telecommunications
- Exceptional time management skills
- Office administration
- System Configuration
- Analytical and Critical Thinking
- Self-Motivated
- HIPAA compliance
Timeline
Patient Care Coordinator
Raleigh Capitol Ear, Nose, & Throat
01.2021 - Current
Administrative Support Specialist
N.C. State College Of Veterinary Medicine
04.2019 - 01.2021
Client Services Coordinator
Banfield Pet Hospital
08.2015 - 04.2019
Accomplishments
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