Jordan Augustine
Charlotte
Summary
Hardworking Employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Noodles & Company
03.2023 - 05.2024
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Checked food before serving it to customers
- Delivered food orders promptly and courteously
- Monitored dining room for cleanliness and proper set-up at all times
- Responded efficiently to guest inquiries and complaints in a professional manner
- Ensured that each guest was served courteously, quickly, and efficiently
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Handled money transactions accurately while following company procedures for handling cash payments
Bobarista
Binkinc
02.2021 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Identified needs of customers promptly and efficiently
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Stocked shelves with merchandise when needed
- Issued receipts, refunds, credits or change due to customers
Education
Some College (No Degree) - Exercise Science
University of North Carolina At Charlotte
Charlotte, NC03-2026
High School Diploma -
Mallard Creek High School
Charlotte, NC05.2021
Skills
- Table Setting
- Safe Food Handling
- Guest Engagement
- Order Management
- Table Bussing
- Food Delivery
- Item promotion
- Cash Handling
- Sales expertise
- Food station setup
- Dish preparation
- Menu knowledge
- Exceptional customer service
- Menu Memorization
- Upselling
- Customer service
- Effective communication
- Problem solving
- Sales techniques
- Performance improvement
Activities
- A massive fan of soccer as I use to be a former athlete and that is what I contribute to a team is my management and cooperation skills.
- I am really into fitness and able to perform labor intensive tasks.
Timeline
Server
Noodles & Company
03.2023 - 05.2024
Bobarista
Binkinc
02.2021 - 01.2023
Some College (No Degree) - Exercise Science
University of North Carolina At Charlotte
High School Diploma -
Mallard Creek High School
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