JoQuita Roberson
Vanceboro
Summary
Dynamic Front Office Assistant with Craven County Schools, recognized for enhancing client retention through exceptional service and effective problem-solving. Proficient in scheduling appointments and managing documentation, I excel in creating a welcoming environment while ensuring efficient office operations. Strong listening skills and administrative expertise drive my commitment to excellence.
Overview
22
22
years of professional experience
Work History
Front Office Assistant
Craven County Schools
08.2003 - 07.2025
- Managed incoming and outgoing calls while accurately recording messages for office staff.
- Responded to caller inquiries, providing necessary information and assistance.
- Directed phone inquiries, scheduled appointments, and addressed customer questions.
- Maintained a professional environment for clients, enhancing overall experience.
- Increased client retention through exceptional service during check-in and check-out.
- Coordinated master schedule, balancing workloads and managing appointment bookings.
- Greeted visitors, offered assistance, and answered questions to foster rapport.
- Assisted with event coordination, ensuring successful execution of all events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma - Early Childhood Education
New Bern High School
New Bern, NC05.1997
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Administrative skills
- Data entry
- Scheduling appointments
- Reception duties
- Mail handling
- Appointment setting
- File management
- Scheduling and calendar management
- Word processing
- Schedule management
- Hospitality services
- Effective planning
- Document control
- Meeting planning
- Inventory support
- Calendar management
- Check-in management
- Documentation and recordkeeping
- Administrative support
Timeline
Front Office Assistant
Craven County Schools
08.2003 - 07.2025
High School Diploma - Early Childhood Education
New Bern High School
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