Jon Tyler TURLINGTON
Greenville
Summary
A resourceful and dedicated individual with experience in management, customer service, social media, human resources, and operations. Driven by a strong desire to achieve excellence and make a meaningful impact. Equipped with a variety of hard skills, soft skills, and attributes to drive success. Always eager to learn and develop as a professional.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator of Customer Service
East Carolina University
11.2024 - Current
- Manages 40-60 student staff, overseeing hiring, onboarding, training, scheduling, records, PirateTime, and discipline
- Oversees all memberships for the recreation center, creating and enforcing policies, resolving issues efficiently, and generating sales
- Serves as the Administrator for the department's recreation software, troubleshooting issues and serving as an advisor to the department
- Ensures daily facility operations are running smoothly and guides students on proper protocols
- Coordinates equipment reservations and maintains apparel and towel inventories, acquiring additional supplies when necessary
Human Resources Assistant
Youngs Physical Therapy & Sports Performance
10.2022 - Current
- Onboarded over 40 new employees and interns, creating their company accounts and coordinating with team managers to ensure they received their respective department training
- Redesigned the onboarding process to enhance efficiency while maintaining compliance with state and federal regulations
- Managed time off requests, employee schedules, timekeeping systems, benefits eligibility, weekly staff lunch preparation, provider annual licensing, and records for 60 employees
- Coordinated quarterly employee socials and created recognition programs for two clinic locations, boosting overall employee satisfaction by 7%
- Managed over 10 different HRIS and EMR systems, providing training to new staff and troubleshooting issues when needed
- Planned quarterly professional and personal development meetings, ensured smooth execution of weekly cohorts, and achieved a 95% initiative success rate
Assistant Manager
Country Manor Rentals
07.2018 - Current
- Created a rent increase plan that raised total annual gross revenue by 25% within 1 year
- Performed manual labor on the property to reduce variable costs by at least 6% each year
- Facilitated rental contracts, room previews, rent collection, payment receipts, and monthly bank deposits
- Participated in annual CPA meetings and discussed business strategy for the year ahead
- Processed payments to third-party contractors for repairs and purchased supplies as needed using the business debit card
Small Business Navigator
East Carolina University
10.2021 - 05.2022
- Supported 12 early-stage ventures in securing a combined total of over $150,000 in equity-free funding
- Established relationships with local business owners and acted as the main point of contact for businesses and student ventures seeking assistance
- Collaborated alongside professors to develop strategies aimed at enhancing the economic well-being of Pitt County and supporting local businesses
- Completed and maintained a comprehensive list of over 250 available resources and matched them with respective businesses in need of support
- Held meetings with over 20 students to provide guidance on best practices for starting a business and to help them find available resources
Education
Bachelor of Science - Business Administration, Concentration in Management
East Carolina University College of Business
Greenville, NC05.2022
Professional Certification - Entrepreneurship
East Carolina University Miller School of Entrepreneurship
Greenville, NC05.2022
Associate in Arts - undefined
Pitt Community College
Winterville, NC05.2019
Skills
- Microsoft Office 365
- Servant Leadership
- Productivity Software
- AI Tools
- MacOS
- Microsoft Windows OS
- Critical Thinking
- Problem Solving
- Emotional Intelligence
- Verbal/Written Communication
Certification
- Basic Life Support Certification — American Red Cross
- Emerging Leaders Certification — Truist Leadership Institute
- QPR Suicide Prevention Gatekeeper Certification - QPR Institute
- Microsoft Office 365 Certification — Microsoft Corporation
- OSHA-10 General Industry Certification — University of South Florida OSHA Training Institute Education Center
- Cultivating Mental Agility Certification — LinkedIn Learning
- Certified Pickleball coach — Tennisbloc, Inc
Accomplishments
- Graduated Summa Cum Laude from ECU
- Graduated in the top 5% of the ECU College of Business and top 10% at ECU
- Graduated in the top 5% at Pitt Community College
- Collaboratively built and established a fully functioning HR department for a small business
Affiliations
- ECU CRW Rewards & Recognition Committee 10/2025 - Present
- Young Professionals of Pitt County 08/2024 - Present
- ECU Eastern North Carolina Alumni Chapter 05/2024 - Present
- Phi Kappa Phi National Honor Society 12/2020 - Present
- Beta Gamma Sigma Business Honor Society 11/2020 - Present
- ECU Collegiate Entrepreneur’s Organization (CEO) 01/2022 - 05/2022
- ECU Society for the Advancement of Management (SAM) 11/2020 - 05/2022
- International Golden Key Honor Society 04/2020 - Present
- ECU Pirate Club 08/2019 - Present
Awards
Chancellor’s List or Dean’s List status every semester at ECU, The Edward Rudolph Saunders Business Scholarship, The James & Elaine Smith Business Scholarship, Roanoke Country Club Pickleball Fall League Champion, The President’s Award for Academic Excellence, Director’s Choice Award for Leadership & Dedication
Timeline
Coordinator of Customer Service
East Carolina University
11.2024 - Current
Human Resources Assistant
Youngs Physical Therapy & Sports Performance
10.2022 - Current
Small Business Navigator
East Carolina University
10.2021 - 05.2022
Assistant Manager
Country Manor Rentals
07.2018 - Current
Professional Certification - Entrepreneurship
East Carolina University Miller School of Entrepreneurship
Associate in Arts - undefined
Pitt Community College
Bachelor of Science - Business Administration, Concentration in Management
East Carolina University College of Business