JONCIE TOWOBOLA
Winston-Salem
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, EMR, scheduling, and managed patient related accounts. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Ready to bring 10 years of relevant work experience to your team.
Overview
20
20
years of professional experience
Work History
Patient Access Advocate
Baylor Breast Imaging
08.2016 - 05.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Delivered friendly service and offered expert support in every interaction.
- Answered telephone and coordinated meetings and conferences.
Billing / Coding Specialist REMOTE
Jade Quality Healthcare
05.2019 - 02.2022
- Reviewing account statements and ensuring transactions
- Manage the billing process for customer and patient, identifying and resolving discrepancies and errors.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
Registrar
Health Texas Provider Network
06.2015 - 08.2016
- Are in charge of collecting patient information and verifying insurance detail on behalf of their organization
- They are responsible for gathering payment data, keeping accurate records of patient interactions, and handling other tasks at a hospital information desk.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared balanced course schedules, student rosters and class lists.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Patient Access
Los Colinas Medical Center
12.2014 - 06.2015
- Assist patient in the Emergency Room with registration, insurance verification, clinical, and labor and delivery registration while maintaining quality patient care
- Provide customer service and Performed general office duties.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
Radiology Coordinator
Annie Penn Hospital
03.2011 - 11.2014
- Managed the scheduling of radiologic examinations; Obtain, register and confirm appointments for the department of radiology; Possess basic knowledge on the actual procedures that are ran in the department; Performed some general filing of reports, records and requisitions for physicians, handle departmental inquiries and payments, assist in ordering key supplies (folders, papers, labels, etc.), understand routing information, handle patient histories and insurance authorizations; Conduct general office duties as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Direct Care Manager
Moses Cone Hospital
10.2008 - 04.2011
- Managed direct patient care and support services to the radiology unit; Monitored the bedside care of patients, routine nursing procedures performed, transporting of patients, supplies and equipment; routine housekeeping duties and documentation of care and procedures performed
- Provided customer service and performed general office duties as needed.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with store manager to maintain daily operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Administrative Assistant
Carolina Commons
01.2004 - 01.2008
- Assisted in managing day-to-day functions in compliance with state, federal and local standards; Maintained quality in patient care; managed the staff and its development and made sure that all employees complied with facility procedure and protocol; Performed general office duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science in Healthcare Administration -
GRAND CANYON UNIVERSITY
06.2013
Skills
- Policy Development
- Training delivery
- Analytical Reasoning
- Client Representation
- Data Collection
- Account updating
- Information Security
- Call Management
- Scheduling
- Paperwork Processing
- Data Entry
- Critical Thinking
- Documentation
- Staff Training
Timeline
Billing / Coding Specialist REMOTE
Jade Quality Healthcare
05.2019 - 02.2022
Patient Access Advocate
Baylor Breast Imaging
08.2016 - 05.2024
Registrar
Health Texas Provider Network
06.2015 - 08.2016
Patient Access
Los Colinas Medical Center
12.2014 - 06.2015
Radiology Coordinator
Annie Penn Hospital
03.2011 - 11.2014
Direct Care Manager
Moses Cone Hospital
10.2008 - 04.2011
Administrative Assistant
Carolina Commons
01.2004 - 01.2008
Bachelor of Science in Healthcare Administration -
GRAND CANYON UNIVERSITY
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