Jonathon Miller
Biscoe
Summary
IT Support Analyst with 7+ years of experience in healthcare, education, and government IT environments. Skilled in systems support, device integration, and endpoint security, with proven success supporting healthcare technology initiatives that impact patient care and safety. Experienced in compliance-driven environments (HIPAA, NIST) and known for building strong partnerships with staff to ensure reliable and secure technology. Certifications include CompTIA Security+, ISC2 Certified in Cybersecurity, Google Cybersecurity Certificate, and Six Sigma Green & Black Belt.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Trillium Health Resources (formerly Sandhills Center)
11.2022 - Current
- Continued seamlessly through the 2024 merger of Sandhills Center into Trillium, supporting IT operations for clinical, administrative, and remote staff across a multi-county behavioral health organization.
- Provide Tier 1/2 IT support for 1,500+ end users, including troubleshooting of hardware, endpoint devices, remote access, and EHR systems critical to patient care.
- Collaborate with engineering and security teams on initiatives including endpoint hardening, device encryption, identity access controls, and phishing response.
- Assist with integration of medical and clinical devices into secure networks, ensuring compliance with HIPAA and internal security standards.
- Maintain documentation and contribute to process improvements to reduce recurring issues and improve reliability of healthcare systems.
IT Support Specialist
Randolph Community College
10.2021 - 10.2022
- Supported students, faculty, and staff with classroom and lab technology, campus-wide systems, and administrative IT services.
- Assisted with system rollouts, upgrades, and device deployments across multiple departments.
- Provided one-on-one technical training to improve user adoption and reduce recurring IT issues.
IT Technician
Montgomery County Schools
12.2018 - 08.2021
- Sole IT support person for three schools, managing all classroom devices, teacher workstations, and networking equipment.
- Supported state-mandated testing systems, ensuring compliance and uptime during critical periods.
- Deployed and maintained endpoint devices, interactive classroom technology, and security controls across multiple campuses.
IT Assistant
Victorian Senior Care
04.2018 - 12.2018
- Entry-level IT role supporting senior living facilities, with emphasis on medical records systems and resident care technology.
- Assisted with troubleshooting of EHR applications, hardware setup, and clinical device support.
- Partnered with staff to resolve IT issues impacting patient documentation and care workflows.
Education
Associate of Applied Science - IT & Cybersecurity
Randolph Community College
Asheboro, NC04.2018
Skills
- Healthcare IT Systems & Device Support
- Endpoint & Device Security (Windows, M365, VPN, AD)
- Medical Device Security Awareness & Compliance (HIPAA)
- System Integration & Troubleshooting
- Ticketing/Case Management (Cherwell, ServiceNow, Jira)
- Identity & Access Management
- Process Improvement (Six Sigma Black & Green Belt)
- Strong Communication & End-User Support
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Computer skills
- Critical thinking
Certification
- CompTIA Security+
- ISC2 Certified in Cybersecurity (CC)
- Google Cybersecurity Certificate
- Six Sigma Green Belt & Black Belt
- Digital Forensics (Udemy)
Timeline
IT Support Analyst
Trillium Health Resources (formerly Sandhills Center)
11.2022 - Current
IT Support Specialist
Randolph Community College
10.2021 - 10.2022
IT Technician
Montgomery County Schools
12.2018 - 08.2021
IT Assistant
Victorian Senior Care
04.2018 - 12.2018
Associate of Applied Science - IT & Cybersecurity
Randolph Community College
Similar Profiles
BERTINA PARKINSBERTINA PARKINS
Training Coordinator at Sandhills Center / Trillium Health ResourcesTraining Coordinator at Sandhills Center / Trillium Health Resources
Curtis WilliamsCurtis Williams
Transition Coordinator at Sandhills Center/ Trillium Health ResourcesTransition Coordinator at Sandhills Center/ Trillium Health Resources
Rhonda ThompsonRhonda Thompson
Post Transition Care Coordinator at Trillium Health ResourcesPost Transition Care Coordinator at Trillium Health Resources
Vernon StubbsVernon Stubbs
Owner/Instructor at The SantucaryOwner/Instructor at The Santucary
Savannah SandersSavannah Sanders
Resgistered Dental Hygienist at Lane and AssociatesResgistered Dental Hygienist at Lane and Associates