Jonathon Cahill
Carolina Beach
Summary
For 16 years I have dedicated myself to providing a customer-centric experience to all levels of engagement. I have honed, over that time of experience, an astute focus on sales driven success. Through my time in the retail industry I have become a dependent operational self-starter. Managing to P&L statements, shrink minimizing countermeasures, and bottom-line oriented back office practices. I am interested in applying my dedication to operations and profit driven success in any industry where I can thrive using the expertise I have developed.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
FedEx Office
07.2017 - Current
- Led a team on both the shipping and printing operations to Presidents club, finishing in 8th place out of all stores in the company. Also narrowly missed out another year finishing in 11th.
- Personally entrusted with collaborating and completing all print orders for our stores top 3 customers, including a military customer who entrusted me with jobs averaging an annual sales total of over $250,000 with that single account. Making us one of the top stores in the company that participated in the Defense Logistics Agency program.
- Delivered outstanding customer service tailoring solutions to meet individual needs and fostering repeat business using the 3C process of connect, collaborate, and close. Whether it was a business needing material for trade shows or family members needing obituaries I always found the right solution for any customers needs.
Store Manager
RadioShack
04.2015 - 06.2017
- Transferred to $580k location in strong need of operational overhaul
- Daily reconciliation of return/exchange transactions, discount tickets, till management and intra company stock/charge transfers to minimize shrink and maximize inventory control
- Implemented weekly user defined counts on $50+ merchandise
- Reviewed previous day sales to isolate missed opportunities and mishandled transactional procedures
- Ensure daily and weekly standards of operations are being completed through enforced execution of itemized checklists
- Partnered directly with Sprint team-lead as acting General Manager over both locations to ensure top notch customer service and a full store merchandising aesthetic
- Regularly lend myself to Regional Director to assist struggling locations in operational pitfalls
- Host DIY-training events to drive traffic and culture of RadioShack core business while performing charitable outreach to teach children the basics in soldering and electronic project planning
- Utilize local retail marketing tools to champion rapport with nearby businesses to cultivate cross promoting relationships and business to business sales opportunities
- Build handouts and flyers to deliver to neighborhoods and parking lots to drive tickets and overall revenue dollars
Store Manager - Inventory Lead
RadioShack
02.2013 - 04.2015
- Promoted to Store Manager of a $700k location
- Grew annual revenue to a peak of $850k
- Spearheaded bi-annual full cycle inventories for 6 area locations to the tune of $900k+ in assets
- Managed staff of 5 associates and 1 Assistant Manager
- Created monthly performance action plans with expectations in total sales dollars, key drivers, and profitability for each team member
- Coached employee's daily on adherence to action plans with analytics in sales per hour, dollar per ticket, key unit sales, and conversion rates
- Held weekly training sessions to drive performance, product knowledge, and operational efficiency
- Drove wireless sales dollars with Sprint, Verizon, and AT&T through vendor partnerships, weekly trainings and role playing initiatives
- Partnered with Carrier and Manufacturer area representatives to host table events to drive units and tickets
- Tightened profit margins by strict adherence to minimizing loss via P&L reporting
- Kept store stocked with market specific ESS ordering tools
- Minimized shrink by daily receipt reconciliation, implementing proper zone coverage, keeping weekly inventory counts and 'sale-saving' techniques
- Trained in and lead with flawless execution of visual merchandising standards
- Organized area store reset strategies, revitalizing visual merchandising standards in struggling locations
Assistant Manager
RadioShack
06.2012 - 02.2013
- Promoted to ASM of wireless heavy $1.1 mil location
- Assisted Manager in both the brick & mortar mall store front and accompanying wireless-only food court kiosk
- Completed weekly user defined stock reports on $50k+ in wireless handsets and $20k+ core merchandise inventory
- Received and verified all warehouse shipments, reporting discrepancies to Manager for proper excising from inventory deck
- Processed all outgoing and incoming intra-company stock transfers
- Rigorously executed all planogram updates and upkeep
- Consistently met and exceeded all goals and KPI minimums including unit sales in AT&T, Sprint, and Verizon handset sales
Assistant Manager
RadioShack
11.2009 - 06.2012
- Hired to assist Manager in $600k retail location
- Helped grow total revenue to $980k
- Trained to interpret P&L statements, learned to implement measures to minimize loss and maximize profit
- Trained to reconcile inventory asset, daily reporting, and cash procedures to insure proper financial success
- Grew as a motivator and sales trainer, utilizing key metric indicators and performance management tools
Education
High School Diploma -
West Davidson High School
Lexington07-2007
Skills
- Customer-centric experience
- Sales driven success
- Operational self-starter
- P&L statements
- Shrink minimizing countermeasures
- Bottom-line oriented back office practices
- Dedication to operations
- Profit driven success
Relocation
Wilmington, NC
Timeline
Assistant Store Manager
FedEx Office
07.2017 - Current
Store Manager
RadioShack
04.2015 - 06.2017
Store Manager - Inventory Lead
RadioShack
02.2013 - 04.2015
Assistant Manager
RadioShack
06.2012 - 02.2013
Assistant Manager
RadioShack
11.2009 - 06.2012
High School Diploma -
West Davidson High School
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