Jonathan Vick
Greenville,NC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations, increasing results, and motivating teams.
Overview
8
8
years of professional experience
Work History
Facility Manager
Southern Veterinary Partners
08.2022 - Current
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Oversaw and managed P&L.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Supervised staff of 25 in day-to-day activities, including positively motivating them to perform better in their duties.
- Actively curated an environment that staff wanted to work in and help one another.
Operations Coordinator
FedEx Ground
10.2020 - Current
- Provided training and direction to internal teams in order to achieve targets.
- Reviewed FedEx Ground contractor service from previous day and held performance meetings and evaluations daily, offering insight on how to achieve better results.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Shift Lead Supervisor
Southern Veterinary Partners
08.2017 - 08.2022
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Verified cleanliness and safety protocols of physical property through inspections, training, and preventive maintenance programs with management.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Utilized SBI feedback to have difficult conversations with teammates.
- Facilitated staff meetings.
Quality Assurance Specialist
FedEx Ground
07.2019 - 10.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Kept inspection journals and daily summary logs as required.
Sales Associate
GNC - General Nutrition Center
05.2016 - 08.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts - English
East Carolina University
Greenville, NC05.2022
Skills
- Administrative Management
- Records Organization and Management
- Performance Monitoring and Evaluation
- Creative Thinking and Outlook
- Process and Procedure Refinement
- Motivational Leadership
- Customer Care
- Project Proposals
Timeline
Facility Manager
Southern Veterinary Partners
08.2022 - Current
Operations Coordinator
FedEx Ground
10.2020 - Current
Quality Assurance Specialist
FedEx Ground
07.2019 - 10.2020
Shift Lead Supervisor
Southern Veterinary Partners
08.2017 - 08.2022
Sales Associate
GNC - General Nutrition Center
05.2016 - 08.2017
Bachelor of Arts - English
East Carolina University
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