Jonathan Sapp
Kernersville
Summary
Adept in hospitality and customer engagement, I leverage strong interpersonal skills at Chic-Fil-A and The Summit Church to enhance guest relations and streamline operations. I am skilled in working under pressure and my volunteer and work experiences underscore my ability to significantly improve customer satisfaction and team efficiency.
Overview
10
10
years of professional experience
Work History
Facilities Coordinator (Volunteer)
The Summit Church - Impact Student Ministry
Kernersville
09.2019 - Current
- Set up and remove furniture, equipment, and supplies required for meetings and special events.
- Dust and clean the furniture, machines, or equipment.
- Keep church entrances and meeting rooms clean, tidy, and professional in appearance.
- Maintain an organized storage area for food items and supplies.
- Clean building floors by sweeping, mopping, or vacuuming.
- Remove trash and waste items from receptacles, and deposit them in dumpsters in an efficient manner.
Associate
Chic-Fil-A
Kernersville
04.2019 - Current
- Clean counters and tables to maintain an organized store.
- Build relationships with customers by providing friendly customer service.
- Handle order issues and customer satisfaction according to policy.
- Restock items as needed, in an appealing and organized fashion.
- Answer customer inquiries regarding products and food items.
- Maintain knowledge of sales and promotions.
Host Team Volunteer
The Summit Church
Kernersville
03.2015 - Current
- Greet incoming guests.
- Speak with guests to make conversation and to answer questions.
- Deliver outstanding service and support from the initial interaction to the final departure.
Education
Associate of Arts - Human Services
Forsyth Technical Community College
Winston-Salem, NC05-2021
Skills
- Strong interpersonal and customer service skills
- Hospitality and accommodation
- Team player mentality
- Customer engagement
- Guest relations
- Work well under pressure
- Crisis intervention skills
- Strong psychology background
Timeline
Facilities Coordinator (Volunteer)
The Summit Church - Impact Student Ministry
09.2019 - Current
Associate
Chic-Fil-A
04.2019 - Current
Host Team Volunteer
The Summit Church
03.2015 - Current
Associate of Arts - Human Services
Forsyth Technical Community College
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