Jonathan Reed
Fleetwood
Summary
Results-driven business owner with a focus on operational management and customer relations. Skilled in streamlining processes to enhance service delivery, leading to increased customer satisfaction and loyalty. Expertise in training staff and managing daily operations to ensure high-quality service and organizational success.
Overview
24
24
years of professional experience
Work History
Owner
Northwest Pressure Wash Inc.
03.2005 - Current
- Fostered strong client relationships, enhancing retention through regular feedback sessions.
- Developed and nurtured customer connections for long-term engagement.
- Increased customer satisfaction by implementing efficient processes and exceptional service.
- Efficiently managed purchasing, sales, marketing, and customer account operations.
- Negotiated with customers and vendors to reduce expenses and boost profits.
- Directed daily operations, ensuring tasks were completed accurately by team members.
- Trained and mentored staff on best practices and equipment use, improving overall team effectiveness.
- Handled financial aspects, including budgeting, reporting, and tax preparation.
Owner
Northwest Lawn Care Inc
04.2002 - 04.2026
- Managed daily operations of lawn care services, ensuring consistent delivery of high-quality service.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Developed and implemented efficient scheduling systems for crew assignments and appointments.
- Trained and motivated employees to execute daily business functions effectively.
- Cultivated strong client relationships, increasing customer satisfaction and retention rates.
- Maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated service outcomes, identifying process improvements that enhanced operational efficiency.
- Consulted with customers to assess needs and propose tailored solutions, strengthening client satisfaction.
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2025 - 12.2025
- Streamlined loading and unloading of shoe boxes onto trucks, adhering to organizational guidelines.
- Lifted materials weighing up to 80 pounds consistently, ensuring timely distribution.
- Unpacked and repacked items in various quantities for shipment, optimizing packaging processes.
- Improved loading efficiency and minimized delays by collaborating with team members.
- Moved materials between storage and production areas while maintaining safety standards.
- Ensured team success through consistent punctuality and reliability in physical labor.
- Enhanced overall workflow by sharing insights on loading techniques with team members.
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2016 - 12.2016
- Lifted materials weighing up to 80 pounds to ensure smooth operational flow.
- Efficiently unloaded and transported materials between storage and production areas.
- Loaded shoe boxes onto trucks while ensuring compliance with organizational standards.
- Collaborated with team members to streamline loading processes, minimizing delays.
- Unpacked and repacked items for international shipments in various configurations.
- Maintained punctuality and reliability, supporting team productivity through consistent physical labor.
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2015 - 12.2015
- Lifted materials weighing up to 80 pounds consistently throughout shifts.
- Collaborated with team members to optimize loading processes and minimize delays.
- Unloaded and transported materials between storage and production areas efficiently.
- Loaded shoe boxes onto trucks, ensuring adherence to organizational guidelines.
- Contributed to team goals through punctuality, reliability, and strong physical effort.
- Unpacked and repacked items for international shipment in various configurations.
Education
Certificate - Greenhouse Operations
Western Piedmont Community College
Morganton, NCSkills
- Operations management
- Project management
- Financial management
- Process optimization
- Client relationship management
- Client service
- Written communication
- Relationship building
References
Andy Adams
Personal/ Character Reference
Former Revered, PCA
Crosspoint Church Boone, NC
adamsrev1@yahoo.com
478-414-8701
Brandon Smith
Personal/ Character Reference
Senior Vice President, Loan Operations Manager, Lifestore Bank, West Jefferson, NC
Cbrandonsmith@gmail.com
336-339-7262
Amy Braun
Pressure washing/ staining customer
acm.braun@gmail.com
704-650-7881
Jerry Davis
Owner, Little Caesars Pizza
Previous Pressure Wash Customer
West Jefferson, NC
j_davis1978@yahoo.com
336-977-4409
Thomas Ballard
Former Employee, Northwest Pressure Wash Inc.
thomas.ballard87@gmail.com
336-620-3900
Timeline
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2025 - 12.2025
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2016 - 12.2016
Seasonal Warehouse Worker
Samaritan's Purse International Relief
11.2015 - 12.2015
Owner
Northwest Pressure Wash Inc.
03.2005 - Current
Owner
Northwest Lawn Care Inc
04.2002 - 04.2026
Certificate - Greenhouse Operations
Western Piedmont Community College