Jonathan Millner
High Point
Summary
Quality-focused Implementation Consultant able to plan and implement solutions for customers that meet and exceed expectations. Knowledgeable about developing and implementing successful business solutions that drive productivity and growth.
Overview
14
14
years of professional experience
Work History
Technical Services Engineer
CentralSquare Technologies
01.2022 - Current
- Manage implementation of interfaces and system integration solutions across multiple projects.
- Perform technical scope review meetings with clients and internal staff.
- Lead functional testing and troubleshooting efforts
- Provide recommendations for internal process and documentation improvements
- Facilitate interface training courses for internal staff
Implementation Consultant
Tyler Technologies
07.2019 - 01.2022
- Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
- Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
- May create custom reports or customize existing reports to satisfy client requirements.
- Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve
- Create both client-facing and internal documentation such as "quick tips" and "how tos".
- Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
Software Implementation Consultant
Central Square Technologies
06.2017 - 07.2019
- Install, troubleshoot and test new or add-on software at customer's facility to ensure full functionality according to specifications
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite resolution
- Write reports to document installation specifics, customer configuration, trends and concerns
- Plan and prepare project work to ensure client experience is positive and meets or exceeds client expectations for technical expertise
- Lead meetings with clients to discuss project scope/project preparation steps and outlines
- Train fellow team members on implementation skills, as needed
Product Support Specialist
Central Square Technologies
07.2010 - 06.2017
- Answered questions on function, setup, usage, system (database) configuration, and troubleshooting
- Analyzed, debugged, and resolved general application and/or system related problems via remote support
- Scheduled and performed product updates and upgrades to various Central Square software applications.
- Assisted customers with various SQL database administrative responsibilities
Education
Bachelor Of Science In Information Technology - Software Engineering
University Of Phoenix
Tempe, AZ2014
Skills
- Process implementation
- Excellent communication skills
- Excellent diagnostic skills
- Configuration Management
- Data backup, manipulation, and retrieval
- Knowledge of Windows Server and Desktop Environments
Timeline
Technical Services Engineer
CentralSquare Technologies
01.2022 - Current
Implementation Consultant
Tyler Technologies
07.2019 - 01.2022
Software Implementation Consultant
Central Square Technologies
06.2017 - 07.2019
Product Support Specialist
Central Square Technologies
07.2010 - 06.2017
Bachelor Of Science In Information Technology - Software Engineering
University Of Phoenix
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