Jonathan Meadows
Asheville
Summary
Dynamic hospitality professional with extensive experience in my field, excelling in customer service and food safety standards. Trained in every facet of successful work. I stay on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success with proven ability to enhance guest satisfaction through attention to detail and effective problem-solving. Skilled in crew training and supply management, consistently achieving high-quality results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Line Cook/Bartender/Server
Galactic Pizza
09.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Monitored food quality and presentation to maintain high standards.
- Proficiently executed all transactions and tasks through POS
- Seamlessly switched from BOH to FOH in times of heavy volume
- Built lasting relationships with return guests through hospitality and trust
Server/Bartender/Banquet Server
Stable Cafe at Biltmore
03.2024 - 09.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Front Desk/Hotel Night Auditor
Comfort Inn Biltmore West
05.2023 - 02.2024
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Performed nightly updates to room charges and rates.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Lead Line Cook
Oyster House Brewing Co.
10.2020 - 01.2023
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Constructed and maintained new and old relationships with distributors .
- Ensured a par amount of food and supplies were ordered weekly
Electrical Apprentice
Asheville Electric Co.
03.2019 - 05.2021
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Terminated wiring and connected circuits with correct techniques.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Studied building schematics to determine location of wiring and equipment.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Installed 120/208 volt systems and 347/600 volt systems.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Seasonal Lead Cook
The Grill Room at Old Edwards Club
09.2013 - 10.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Taught kitchen staff safety protocols and restaurant standards.
- Supervised line cooks to monitor food safety and order accuracy.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Built a standing relationship with members to better understand wants and needs.
- Catered to many extravagant weddings and high profile dinners while managing regular service
Seasonal Lead Bellman
Old Edwards Inn and Spa
11.2016 - 01.2018
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Posted and maintained public area signage for hotel.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Trained and supervised new staff members on baggage handling procedures.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Line Cook
Happs Places
06.2010 - 08.2013
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
Blue Ridge Early College
Glenville, NCSkills
- Time management
- Attention to detail
- Supply management
- Food safety standards
- Special dietary requirements
- Reliable and trustworthy
- Punctual and honest
- Crew training
- Team collaboration
- Dogs love me and I love dogs
- Kitchen sanitation
- Quality control
- Problem-solving
- Customer service
Certification
- ServSafe Certified
- Alcohol ServSafe Certified
Timeline
Line Cook/Bartender/Server
Galactic Pizza
09.2024 - Current
Server/Bartender/Banquet Server
Stable Cafe at Biltmore
03.2024 - 09.2024
Front Desk/Hotel Night Auditor
Comfort Inn Biltmore West
05.2023 - 02.2024
Lead Line Cook
Oyster House Brewing Co.
10.2020 - 01.2023
Electrical Apprentice
Asheville Electric Co.
03.2019 - 05.2021
Seasonal Lead Bellman
Old Edwards Inn and Spa
11.2016 - 01.2018
Seasonal Lead Cook
The Grill Room at Old Edwards Club
09.2013 - 10.2018
Line Cook
Happs Places
06.2010 - 08.2013
High School Diploma -
Blue Ridge Early College
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