Jonathan Fender
Hendersonville
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
17
17
years of professional experience
Work History
Pro Merchandise ASM
Lowes Home Improvment
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
District Manager
PetSmart
08.2022 - 09.2024
- Responsible for running 19 stores across 5 states that deliver over 100 million in sales. North Carolina, Tennessee, Virginia, Kentucky, and Ohio.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Coached, developed and motivated team to achieve revenue goals.
Store Manager
PetSmart
09.2015 - 08.2022
- Ran 5 different locations and opened 2 brand new locations within the district.
- Circle of excellence Store leader 2018
- District P&L Captain
- District Merchandise Captain
- District Olympus Reset Captain
Operations Manager
PetSmart
06.2013 - 09.2015
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed staff by providing guidance, training, and support in order to meet company goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
Presentation Manager
PetSmart
03.2011 - 06.2013
- Managed the stock team, provided feedback to increase productivity and efficiency, and completed truck processing on time.
- Ensured monthly planner sets were completed on time.
- Ensured plan-o-grams were completed on schedule.
- Managed inventory accuracy through detailed scans and research.
Pet Products Manager
PetSmart
04.2010 - 03.2011
- Managed inventory of pet products, ensuring sufficient stock levels at all times.
- Provided training sessions for staff on how to properly handle, store, display, and promote pet products.
- Supervised a team of associates responsible for stocking shelves with merchandise.
Support Manager
PetSmart
02.2009 - 04.2010
- Monitored customer service performance metrics and identified areas for improvement.
- Trained new employees on company policies and procedures related to customer service.
- Resolved escalated customer complaints in a timely manner.
Pet Care Associate
PetSmart
02.2008 - 02.2009
- Greeted pet owners and their animals in a friendly manner.
- Provided excellent customer service to all pet owners.
- Administered medications as prescribed by veterinarian.
- Monitored the health of all animals in care and reported any changes to management team.
- Maintained cleanliness of facility by performing daily cleaning tasks such as sweeping, mopping, vacuuming, and scrubbing floors.
Education
High School Diploma -
Asheville High School
Asheville, NC05-2002
Skills
- High Energy Leader with over 15 years of retail experience developing and motivating customer focused and goal driven teams Effective communicator and problem solver who builds collaborative teams and possesses the drive and energy to surpass goals
Contact
Hendersonville, NC 28792
Timeline
Pro Merchandise ASM
Lowes Home Improvment
01.2025 - Current
District Manager
PetSmart
08.2022 - 09.2024
Store Manager
PetSmart
09.2015 - 08.2022
Operations Manager
PetSmart
06.2013 - 09.2015
Presentation Manager
PetSmart
03.2011 - 06.2013
Pet Products Manager
PetSmart
04.2010 - 03.2011
Support Manager
PetSmart
02.2009 - 04.2010
Pet Care Associate
PetSmart
02.2008 - 02.2009
High School Diploma -
Asheville High School
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