JONATHAN EDWARD BRASWELL
Technical Instructor
Apex
Summary
Dynamic and results-driven Technical Network Engineer with a unique blend of technical expertise, leadership, and client-facing experience developed over a multifaceted 20+ year career. Brings 8 years of advanced experience in Information Technology and Networking, including roles at Cisco such as CX Academy Emerging Talent Technical Instructor and Design Specialist, TAC Enterprise R&S Engineer, USPS Network Consulting Engineer, Lab and Testing Engineer, and NOC Engineer for Cisco Managed Services. Recognized for delivering high-impact technical instruction, developing robust solutions, and supporting enterprise-level clients with complex networking needs.
Possesses over 13 years of distinguished military service in the United States Army, achieving the rank of Staff Sergeant (SSG) and specializing in counterintelligence, force protection, security operations, and training and development. Demonstrated leadership as a mentor and manager of teams ranging from 15 to 30 soldiers, excelling under high-pressure global and domestic environments.
In addition, a licensed Insurance Agent for 2 full years with over 10 years continuously Licensed in the State of North Carolina with practical sales experience advising and selling Life, Health, and Medicare Insurance products. Excels in commission-based environments, consistently meeting sales benchmarks while maintaining active licenses in multiple insurance lines. Renowned for strong communication skills, customer engagement, technical problem-solving, and the ability to bridge the gap between technical teams and client needs. Brings a mission-driven work ethic, adaptability, and a passion for delivering value to both customers and organizations.
Overview
23
23
years of professional experience
Work History
Technical Instructor for CX Academy
Cisco
06.2021 - Current
- Works daily with the Global CXA department within Cisco Networking Academy to prepare newly hired engineers to learn basic networking and troubleshooting fundamentals.
- Teaches the CCNA curriculum, with an emphasis on the skills and tools needed to successfully transition into the Technical Assistance Center (TAC).
- Teaches, designs, and demonstrates configurations in real time to classroom settings of anywhere from 10 to 30 engineering hires.
- Demo's and instructs a variety of backgrounds and cultures globally, including those from the USA, Mexico, Europe, and India.
- The CCNA is currently focused on Network Fundamentals, with an emphasis on Enterprise Routing and Switching, and a minor emphasis on newer technologies.
Technical Consulting Engineer for TAC Enterprise Route and Switch
CISCO
09.2019 - 06.2021
- Supported customers with advanced troubleshooting and configuration of Cisco networking products, specializing in Catalyst and ISR/ASR series.
- Diagnosed and resolved network issues across multiple protocols (BGP, OSPF, EIGRP, multicast, etc.) and collaborated on solutions for SDA, SDWAN, ISE, and wireless technologies.
- Delivered remote support for enterprise routing and switching, ensuring incident tickets were managed according to process.
- Excelled in high-pressure, team-based environments to achieve customer satisfaction and effective crisis resolution.
Network Consulting Engineer / Testing in Support of US Public Sector
CISCO
08.2017 - 08.2019
- Served as Network Testing Engineer, analyzing existing government networks and designing, developing, and validating solutions in a customer-facing role.
- Recreated customer labs, including equipment setup, network configuration, and management connectivity.
- Produced topology drawings, solution documents, test cases, and final recommendations.
- Led customer engagement from requirements gathering through deliverable presentation and ongoing support, collaborating with project teams and stakeholders.
- Worked daily with technologies such as NSO, UCS servers, and VMware platforms, supporting automated regression testing and network orchestration.
Network Engineer in Support of CMS (Cisco Managed Services)
CISCO
02.2017 - 08.2017
- This role was to assist in managing and implementing enterprise information systems for Cisco clients.
- Provided daily support for problems/incidents/changes and escalated to the appropriate level of technical knowledge in the support and implementation of complex network technologies.
- Daily use of skills in: Routing, Switching (BGP, EIGRP, OSPF, eBGP), Network problem analysis, Wireless controllers and WAPS, Use of network management systems and tools such as: basic wireshark, ftp, ssh, Service Now, Citrix, Cisco Map.
Licensed Insurance Agent in NC
01.2015 - 07.2017
- Medicare Advantage / Supplements
- Life
- Health Insurance
Wounded Warrior Transition Supervisor
UNITED STATES ARMY
01.2012 - 01.2015
- Facilitated the exchange of vital information between Nurse Case Managers (NCM) and Soldiers in Transition (ST), thus providing a critical link in the completion of medical and administrative care for 15 personnel.
- Developed and instructed a Resiliency Training Program; conducted monthly blocks of instruction on psychological disorders, post-traumatic stress, depression, anxiety, and morale building for over 250 personnel.
Military Police Officer
UNITED STATES ARMY
01.2003 - 01.2012
- Conducted Law Enforcement Operations in a worldwide theater of operations, including Field Operations, Convoy Operations, Entry and Control Facility Operations, Physical Security and Special Reaction Team Operations.
- Worked extensively with the public on military installations worldwide in community policing and coordinating of community projects resulting in experience working with and around people of all cultures and backgrounds.
Education
Associate of Arts - General Studies
Liberty University
CCNP Enterprise -
CCNA Routing and Switching - undefined
CompTIA N - 10-210
CompTIA A - 801 and 802
Skills
- Instructor for CXA Technical Certification Programs
- Sales Consulting & Client Relationship Management
- Technical Consulting Engineer For Enterprise Solution & Design
- Proof of Concept Network Testing Engineer for New Solutions
- Troubleshooting Solutions for Enterprise Networks
- Instructor for CXA Technical Certification Programs
Notable Awards Accomplishments
- Dean's Certificate of Academic Recognition, Liberty University, 2003-04
- Warrior Leader Course Commandant's List, Top 10% of Graduates
- Army Commendation Medal (4th Award)
- Army Achievement Medal (2nd Award)
- Iraq Campaign Medal / Korean Defense Service Medal
- German Armed Forces Badge Bronze
- Airborne Badge / Air Assault Badge
Education Certification
- Associate of Arts in General Studies, Liberty University
- CCNA Routing and Switching Certification
- CCNP Enterprise Route and Switch Certification
- CompTIA A+ 801 and 802 Certification
- CompTIA N+ 10-210 Certification
Timeline
Technical Instructor for CX Academy
Cisco
06.2021 - Current
Technical Consulting Engineer for TAC Enterprise Route and Switch
CISCO
09.2019 - 06.2021
Network Consulting Engineer / Testing in Support of US Public Sector
CISCO
08.2017 - 08.2019
Network Engineer in Support of CMS (Cisco Managed Services)
CISCO
02.2017 - 08.2017
Licensed Insurance Agent in NC
01.2015 - 07.2017
Wounded Warrior Transition Supervisor
UNITED STATES ARMY
01.2012 - 01.2015
Military Police Officer
UNITED STATES ARMY
01.2003 - 01.2012
CCNA Routing and Switching - undefined
CompTIA N - 10-210
CompTIA A - 801 and 802
Associate of Arts - General Studies
Liberty University
CCNP Enterprise -
Similar Profiles
Sabah SaleemSabah Saleem
Leader, Customer Delivery (Professional Services) at CiscoLeader, Customer Delivery (Professional Services) at Cisco
Norhan Hussin MuhammadNorhan Hussin Muhammad
Cisco Security Arm Guard at CISCOCisco Security Arm Guard at CISCO
Jessica TydemanJessica Tydeman
Security Consulting Engineer- Customer Delivery at CiscoSecurity Consulting Engineer- Customer Delivery at Cisco
ESRAA Mohamed Mahmoud ElghannamESRAA Mohamed Mahmoud Elghannam
Engineering Intern at CiscoEngineering Intern at Cisco
Safah Nofal-HenriquezSafah Nofal-Henriquez
Patient Care Attendant at Synergy HomeCare of CaryPatient Care Attendant at Synergy HomeCare of Cary