Jonathan Comer
Greensboro,NC
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
SC MEM Coordinator Supply Chain
PepsiCo
2019.05 - Current
- Entered data, generated reports, and produced tracking documents.
- Collaborate with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Improve, standardized and documented planning and scheduling processes.
- Streamline shipping and receiving operations to reduce errors and improve customer satisfaction.
- Gathered and organized materials to support operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Drove warehouse productivity 98 % by implementing new, more efficient procedures.
SC Assistant MEM Customer Service Representative
PepsiCo
2018.01 - 2019.05
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Team Manager
Verizon Wireless
2016.01 - 2018.12
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Processed payroll adjustments, vacations, and holidays.
Quality Assurance Specialist
Verizon Wireless
2014.01 - 2016.12
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reported problems and concerns to management.
- Conducted data review and followed standard practices to find solutions.
- Developed and implemented procedures to meet product quality standards.
Customer Service Representative
Verizon Wireless
2013.01 - 2014.12
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
Some College (No Degree) - Business Administration With Minor Human Resources
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Southern Guilford High School
Greensboro, NC06.2007
Skills
- Data Entry
- Recordkeeping
- Financial Management
- Document Management
- MS Office
- Project Support
- Presenting Ideas and Plans
- Project Coordination
- Customer Service
- Strategic Planning
- Database Management
- Project Management
Professional Highlights
- 8+ years of call center Customer Service and Collections experience
- Motivated, outstanding communication and phone skills
- Strong research, problem solving and resolution skills.
- High volume work environment
- Excel, PowerPoint, Microsoft Word, Outlook
- Knowledge of CETS, AMS Road-net
Timeline
SC MEM Coordinator Supply Chain
PepsiCo
2019.05 - Current
SC Assistant MEM Customer Service Representative
PepsiCo
2018.01 - 2019.05
Team Manager
Verizon Wireless
2016.01 - 2018.12
Quality Assurance Specialist
Verizon Wireless
2014.01 - 2016.12
Customer Service Representative
Verizon Wireless
2013.01 - 2014.12
Some College (No Degree) - Business Administration With Minor Human Resources
Guilford Technical Community College
High School Diploma -
Southern Guilford High School
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