Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Brophy

Arden

Summary

Results-driven Regional Property Manager with over 30 years of senior-level experience in multi-site property management, overseeing portfolios of up to 1,100+ units. Skilled at driving financial performance through meticulous budget development, variance reporting, and strategic revenue enhancement, achieving 30 consecutive years of revenue growth in a prior role. Adept at providing exceptional team leadership, training, and motivating staff of up to 18 employees to achieve award-winning results in customer service and resident retention. Nationally recognized for customer service with J Turner Research.

Overview

34
34
years of professional experience

Work History

Area Property Manager

Ari Apartment Management
10.2022 - 08.2025
  • Manage a team of 18 employees by providing guidance and support in daily operations, which leads to optimal team productivity
  • Maintain the asset value and safety across a multi-site portfolio by conducting thorough quarterly inspections of all 1,106 units and common areas, which leads to the proactive identification of repair needs
  • Perform Quarterly Inspections
  • Review Delinquencies and help with collections of 1106 units
  • Review evictions
  • Strategize marketing
  • Train and motivate a team of 18 to perform at a high level
  • Ensure that exceptional customer service is provided to residents
  • Resident retention and renewal incentives
  • Manage ADP for 18 employees
  • Generate monthly variance reports for three properties
  • Prepare budgets
  • Oversaw capital improvement projects, ensuring timely completion within allocated budgets
  • Made sure curb appeal is top notch
  • Negotiate contracts with vendors
  • Maintained accurate records of all transactions
  • Top Rated property 2022 & 2023, 2024
  • Top 1% in customer ratings 2021, 2022, 2023, 2024

Property Manager

RE Carroll Management/Ari Apartment Management
11.2020 - 10.2022
  • Supervise a staff of 8 employees
  • Inspect property common areas, apartment units and grounds on regular basis
  • Collection of rents
  • Write up PO's
  • Submit invoices for payment
  • Set up budgets and work within budgets
  • Evictions
  • Generate lease renewals
  • Resident retention
  • Approve applicants
  • Strong customer service skills, multi-tasking, decision making
  • Make suggestions to owner about improvements
  • Marketing
  • Scheduling of vendors and staff
  • Motivating and developing energetic teams
  • Staff training
  • Handled tenant complaints promptly and appropriately.
  • Property Manager for the year 2020
  • Top Rated property 2021
  • Recognized by J Turner for being in the top 5 in customer service nationally.

Assistant Property Manager

RE Carroll Management
02.2019 - 10.2020
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Assisted Property Manager with day-to-day operations of property.
  • Leasing.
  • Renewals.
  • Resident retention.
  • Kept accurate records of all resident correspondences.

Regional Property Manager

Tree Group LLC
09.1991 - 02.2018
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
  • Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
  • Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
  • Maximized revenue growth by developing and executing competitive pricing strategies for each property.
  • Inspected community common areas, apartment units and model appearance to address problems.
  • Negotiated vendor contracts and presented to owners for approval.
  • Responded to escalated resident concerns and issues and monitored resolution.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

Business Management

Green Mountain College
Poultney, VT
05-1988

Skills

  • Asset management
  • Tenant relations
  • Property inspections
  • Rent collection
  • Staff training and development
  • Property management
  • Negotiation
  • Employee mentoring
  • Self motivation
  • Conflict resolution
  • Professionalism
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Attention to detail
  • Reliability
  • Customer service-focused
  • Active listening

Timeline

Area Property Manager

Ari Apartment Management
10.2022 - 08.2025

Property Manager

RE Carroll Management/Ari Apartment Management
11.2020 - 10.2022

Assistant Property Manager

RE Carroll Management
02.2019 - 10.2020

Regional Property Manager

Tree Group LLC
09.1991 - 02.2018

Business Management

Green Mountain College

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Jonathan Brophy