Jonathan Berthy
Statesville
Summary
Seasoned Parts Manager, Business Owner, and Master Automotive Technician skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with an in-depth understanding of both automotive and aviation parts and repairs, vendors and focuses on customer needs. Specialized Aviation Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering over 30 years of professional experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on addional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Parts Manager
Carolina Aviation Technical Services
09.2019 - Current
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Ensured compliance with all relevant safety regulations within the parts department by conducting regular inspections and maintaining proper documentation.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Automotive Technician
Lakepoint Auto Service
02.2006 - 09.2019
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired brake, exhaust, electrical and other systems for foreign and domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Automotive Service Manager
Tuffy Auto Service
08.2004 - 01.2006
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shop Owner
Affordable Autocare
05.2002 - 08.2004
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Implemented loss prevention strategies to minimize instances of theft or damage within the store.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Coached, counseled and disciplined employees.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired brake, exhaust, electrical and other systems for foreign and domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
Service Manager
Car Care Centre
03.2000 - 05.2002
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Clay Batelle
Blacksville, WV06.1989
No Degree - Automotive Repair
Vocational Technical Center
Morgantown, WV06.1989
Skills
- Goal Setting
- Stock management
- Invoice Processing
- Inventory Restocking
- Inventory Auditing
- Operations Management
- Forklift Operation
- Vendor Relations
- Coordinating paperwork
- Inventory Management
Timeline
Parts Manager
Carolina Aviation Technical Services
09.2019 - Current
Automotive Technician
Lakepoint Auto Service
02.2006 - 09.2019
Automotive Service Manager
Tuffy Auto Service
08.2004 - 01.2006
Shop Owner
Affordable Autocare
05.2002 - 08.2004
Service Manager
Car Care Centre
03.2000 - 05.2002
High School Diploma -
Clay Batelle
No Degree - Automotive Repair
Vocational Technical Center
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