Jonathan Bellanger
Durham
Summary
Seeking an over-night position in customer service to apply my experience in sales, operations and general problem-solving knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Sales Captain
Macy’s
Durham
06.2024 - Current
- Role-modeling excellent service, resolving complex customer issues, and promoting Macy's app.
- Coaching associates, leading task execution, and communicating priorities.
- Opening/closing the store, managing reports, handling some cash/credit functions.
- Driving credit applications, meeting sales goals, and managing promotions.
Store Manager
Finish Line JD
Durham
04.2023 - 06.2024
- Achieve sales targets, manage store profitability, implement promotional strategies, and drive key performance indicators (KPIs).
- Recruit, train, motivate, and develop staff; provide coaching and feedback; create a positive work culture.
- Ensure outstanding customer service, resolve issues, and build customer loyalty.
- Oversee daily operations, inventory management, visual displays, store maintenance, loss prevention, and compliance with health/safety rules.
- Manage budgets, control expenses, analyze sales data, and optimize store performance.
- Act as a brand ambassador, ensuring the store reflects Finish Line's passion for footwear and community engagement.
Assistant Supervisor
Finish Line JD
Durham
01.2023 - 04.2023
- Assists General Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising
- Maintains both individual and shift sales
- Provides daily shift floor coverage
- Trains Sales Associates
- Supervises POS
- Provides security & loss prevention in store
- Oversees contest management (Tracking Results & Coaching Performance)
- Organizes shipments, transfers & merchandise
- Performs maintenance of store
- Opens and closes store
- Ensures minimum sales volumes are maintained for Store to qualify for Assistant-Manager position
- Holds accountability for store sales and metrics
- Holds accountability for stock and merchandise flow
- Takes lead role in store sales and selling practices
- Maintains company standards regarding store sales/performance metrics
Truck loader
Tryon Distibuting, llc
Durham
05.2022 - 10.2022
- Operating forklifts and other power equipment
- Picking orders
- Lead and instruct the dock crew to build pallets for upcoming orders to be shipped
- Loading and unloading trucks
Machine Operator
Ashley Furniture
Advance
12.2018 - 05.2022
- Maintained and operated the lamination machine
- Directed lamination team for daily operations
- Responsible for product quality, machine safety and product scheduling
- Cleaning acid and glue machine
Machine Operator
Winston personnel
Winston-Salem
10.2017 - 12.2018
- Valene Drawers- Automatic Saw Operator
- Input direct measurements into automatic saw machine
- Cut specific wood pieces to assemble drawers
Forklift operator
Kelly Services
Winston-Salem
05.2014 - 10.2017
- Pepsi Bottling Ventures – Cool Lift Loader
- Caterpillar, Inc. – Heavy Parts Assembly
- Swift – Experienced Loader/Unloader, PPA Coordinator
- CommScope – Turret Truck Loader
Maintenance technician
lemans at lawnsdale
Greensboro
06.2013 - 12.2013
- Completed all maintenance service requests as assigned in a timely manner
- Completed make-ready process of vacant units as direct by the property manager
- Responsible for 24-hour emergency maintenance service as scheduled
- Assured safety standards are used which comply with all company, local, city, state, and federal guidelines
- Maintained a professional, courteous manner with all residents, vendors, contractors, and fellow employees
Crew leader
City of winston-salem
Winston-Salem
10.2011 - 05.2012
- Performed different tasks related to construction such as repairs and maintenance of physical property
- Maintained list of materials required for repairs
- Maintain workplace and equipment area in a clean and neat manner
- Oversaw and assisted in demolition and renovation of non-habitable housing
- Facilitated repairs including minor electrical repairs, plumbing, painting, drywall and framing
LEAD PLASTER MODIFIER
LEVEL FOUR ORTHOTICS AND PROSTHETICS
Winston-Salem
11.2007 - 01.2010
- Controlled and maintained entire department
- Constructed major fabrications to orthotics and prosthetics
- Maintained records of all used materials and tools on daily basis
- Informed clients upon completion of work
- Assisted in other repairs and maintenance as needed
Education
HIGH SCHOOL DIPLOMA -
West forsyth high school
Clemmons, ncSkills
- Effective communication
- Decision making
- Attention to detail
- Team collaboration
- Multitasking
- Staff training
References
References are available upon request.
Timeline
Sales Captain
Macy’s
06.2024 - Current
Store Manager
Finish Line JD
04.2023 - 06.2024
Assistant Supervisor
Finish Line JD
01.2023 - 04.2023
Truck loader
Tryon Distibuting, llc
05.2022 - 10.2022
Machine Operator
Ashley Furniture
12.2018 - 05.2022
Machine Operator
Winston personnel
10.2017 - 12.2018
Forklift operator
Kelly Services
05.2014 - 10.2017
Maintenance technician
lemans at lawnsdale
06.2013 - 12.2013
Crew leader
City of winston-salem
10.2011 - 05.2012
LEAD PLASTER MODIFIER
LEVEL FOUR ORTHOTICS AND PROSTHETICS
11.2007 - 01.2010
HIGH SCHOOL DIPLOMA -
West forsyth high school