Jonathan Allen
Landis
Summary
Strategic District Service Manager specializing in service delivery optimization and customer satisfaction. Expertise in performance analysis and vendor management drives high-quality outcomes. Experienced in project management and cross-functional leadership, with a focus on workflow optimization and quality control to enhance service performance and client satisfaction.
Overview
25
25
years of professional experience
8
8
Certifications
Work History
District Service Manager
Securitas Electronic Security
Charlotte
02.2018 - 02.2026
- Managed a team of technicians to ensure high-quality service delivery and customer satisfaction.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Developed and implemented effective service delivery strategies for clients.
- Analyzed service performance data to identify areas for improvement.
- Led cross-functional meetings to address service-related challenges effectively.
- Oversaw customer support initiatives to enhance service quality and satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with sales teams to align service offerings with client needs.
- Collaborated with customers to offer solutions to service needs.
- Coordinated with vendors to ensure timely delivery of products and services within budget.
- Identified areas where additional resources were required in order to meet customer demands effectively.
- Facilitated communication between the service department and other company divisions.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Guided department employees on changes from management.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Delegated work to staff, setting priorities and goals.
- Coordinated with the warranty department to process claims and provide customer support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
Project Manager
ADT
Charlotte
01.2012 - 02.2018
- Developed project plans outlining scope, timelines, and budgets for initiatives.
- Managed multiple projects with competing deadlines simultaneously.
- Managed vendor relationships, ensuring on-time delivery of equipment and services to meet project timelines.
- Led meetings with internal team members, consultants, and contractors to facilitate project alignment and address issues.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Analyzed project risks and created mitigation strategies to minimize disruptions.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Implemented quality control measures to maintain high service standards.
- Ensured compliance with laws, regulations, and policies throughout each project.
- Conducted periodic inspections of job sites for quality and progress.
- Drafted project construction schedule and updated as job progressed.
- Generated and tracked change orders and contractual modifications, maintaining alignment with budget and schedule goals.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Determined project staffing needs and led resource management.
- Identified project needs by reviewing project objectives and schedules.
- Conferred with project personnel to identify and resolve problems.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Coordinated project schedules and resources to meet client requirements.
Lead Commercial Installer
CPI Security Systems Inc.
Charlotte
02.2001 - 08.2012
- Installed security systems in commercial and industrial properties.
- Collaborated with team members to ensure timely project completion.
- Conducted site assessments to determine installation requirements.
- Trained new installers on equipment and installation procedures.
- Provided technical support to clients during system operations.
- Ensured compliance with safety regulations during installations.
- Updated client records and documentation after each installation.
- Connected wiring between components in accordance with local codes.
- Worked collaboratively with other technicians on large scale projects.
- Analyzed electrical diagrams to determine appropriate connections.
- Completed all paperwork associated with job tasks accurately and timely.
- Provided detailed reports on completed jobs to management personnel for review.
- Guided junior installers on installation techniques and best practices.
- Inspected equipment for proper operation prior to installation or repair.
- Ensured safety protocols were followed during all installations and repairs.
- Maintained a clean work area throughout the duration of each project.
- Communicated effectively with customers regarding any changes or updates to their system needs or requirements.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Followed building standards and codes during unit installations.
- Delivered tailored customer experiences to enhance satisfaction and loyalty.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Executed custom installations per client specifications, ensuring quality and aesthetic standards were met.
- Provided customer education on system maintenance and operation post-installation.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Promoted additional services and products to clients, contributing to business growth.
- Cut and drilled holes in floors, walls and roofs to install equipment using power saws and drills.
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Directed teams to successfully complete large installation projects on schedule and according to client specifications.
- Assessed system operations to identify potential areas requiring maintenance services.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1993
Some College (No Degree) - Music and Math
Central Piedmont Community College
Charlotte, NCSkills
- Service management
- Project management
- Vendor management
- Workflow optimization
- Performance analysis
- Quality control
- Data reporting
- Documentation and reporting
- Technical training
- Customer support
- Team collaboration
- Problem-solving
- Verbal and written communication
- Contract management
Certification
North Carolina Low Voltage/ Fire Alarm License
Timeline
District Service Manager
Securitas Electronic Security
02.2018 - 02.2026
Project Manager
ADT
01.2012 - 02.2018
Lead Commercial Installer
CPI Security Systems Inc.
02.2001 - 08.2012
High School Diploma -
Myers Park High School
Some College (No Degree) - Music and Math
Central Piedmont Community College