Jon Hartwig
Blowing Rock
Summary
Motivated and experienced professional seeking an opportunity to leverage skills and expertise while contributing to the growth of a dynamic company. Proven track record of success and eager to apply knowledge in a challenging role that allows for a meaningful impact. Committed to continuous learning and development, confident in ability to drive results and exceed expectations. Ready to take on new challenges and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Cashier Lead/Front End Team Leader
Earth Fare
04.2022 - 08.2024
- Establish and maintain a safe and clean environment that encourages our customers to return
- Achieve the Front-end performance goals established for the department, and monitor all established quality assurance standards
- Provide motivational leadership to foster respect among the team
- Making sure my team members are educated in all aspects of accounting to ensure accuracy
Bartender/Server/Caterer
The Pedalin' Pig
12.2022 - 01.2024
- Anticipation of guest needs/social perceptiveness
- Providing impeccable service to guests
- Cocktail menu development, inventory.ordering, regulating alcohol laws properly
- Full setup and breakdown of catering while providing more than satisfactory service
Customer Success Associate/Business Development Associate
insightsoftware
10.2021 - 10.2022
- Proficient with applicable software applications
- Demonstrated knowledge of best practices in customer service
- Strong ability to learn applications
- Empathetically commended with guests personally
Education
Hospitality Management -
Cape Fear Community College
Wilmington, NC12.2009
Skills
- Detail oriented
- Proficiently fulfilled email campaigns
- Contract renewal reminders
- Troubleshooting/ escalating issues
- Menu Development
- Cash Management
- Escalating Customer Issues
- Product Knowledge
- Personal Shopping
- Communication Skills
- Slack
- Microsoft Suite
- SalesForce
- HG Insights
- ZoomInfo
- Google Workspace
- LI Navigator
- Windows
- Paycom
- Catapult
Applications
- Slack
- Microsoft Suite
- SalesForce
- HG Insights
- ZoomInfo
- Google Workspace
- LI Navigator
- Windows
- Paycom
- Catapult
Timeline
Bartender/Server/Caterer
The Pedalin' Pig
12.2022 - 01.2024
Cashier Lead/Front End Team Leader
Earth Fare
04.2022 - 08.2024
Customer Success Associate/Business Development Associate
insightsoftware
10.2021 - 10.2022
Hospitality Management -
Cape Fear Community College
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